Qualys incident
EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]
Resolved after 3 days 8 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on October 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 27, 2026, 06:06 PM UTC
Qualys Cloud Platform Operations has identified and addressed the issue causing delays in VM scan processing on EU platform 1. VM scans are now being processed at an improved rate. However, the increased processing throughput is currently placing additional load on the data synchronization service. As a result, some users may experience delays in VM and PC data becoming visible within AssetView (AV), CSAM, and the Cloud Agent UI. The team continues to monitor the situation and work toward full normalization of service.
- monitoring Oct 28, 2026, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 28, 2026, 11:16 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 29, 2026, 10:16 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- identified Oct 30, 2026, 01:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 30, 2026, 10:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2026, 02:08 AM UTC
This incident has been resolved.
Your product runs on more than Qualys
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services