Procare Outage History
Procare is up right nowPingoru has recorded 50 incidents for Procare: 17 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 3 | 9 of 744 (1%) |
| June 2026 | 1 | 8 of 720 (1%) |
| July 2026 | 3 | 30 of 744 (4%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 20 of 720 (3%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Minor August 15, 2025 Procare Desktop Tuition Express Performance Issues 10h 17m MyProcare Parent Portal, Cloud Database Cluster - Primary, Web Apps
Started Aug 15, 2025, 02:17 PM UTC· resolved Aug 16, 2025, 12:34 AM UTC
- investigating Aug 15, 2025, 02:17 PM UTC
We are currently investigating issues related to the recent changes in upgrading Procare Desktop customer payment profiles in Tuition Express. The upgrade process improves security but may take longer than expected to complete. Please leave the screen open until the upgrade finishes. We have identified that some payment profiles do not appear after the upgrade. Our engineering team is actively working to resolve this issue, and updates will be provided as more information becomes available.
- monitoring Aug 15, 2025, 04:00 PM UTC
The Tuition Express screen loading delays have been resolved. Users who experienced slow loading times or missing payment profiles should close and reopen Procare to apply the update. The processing screen is now loading normally. Thank you for your patience.
- resolved Aug 16, 2025, 12:34 AM UTC
The Tuition Express screen loading delays have been fully resolved. All functionality has been restored, and the processing screen is operating normally. Thank you for your patience.
Minor August 11, 2025 Payment Processing Delays 1d 19h API
Started Aug 11, 2025, 08:49 PM UTC· resolved Aug 13, 2025, 04:42 PM UTC
- investigating Aug 11, 2025, 08:49 PM UTC
We are aware of an issue affecting some payment transactions and are actively investigating. All funds remain secure. We will provide an update as soon as more information is available.
- identified Aug 12, 2025, 03:12 PM UTC
We are continuing to investigate the issue affecting some payment transactions. Our team has identified additional payments from July 31 through August 7 and are processing these today. All funds remain secure and payments will complete processing with funding expected tomorrow. We appreciate your patience and will provide updates as more information becomes available.
- resolved Aug 13, 2025, 04:42 PM UTC
The payment processing delay has been fully resolved. All affected transactions have been successfully processed, and funding is complete. Payment processing is now operating normally. Thank you for your patience.
Notice July 21, 2025 [Intermittent] Procare Professional Development is Unreachable 6h 39m Procare Professional Development, ChildPlus Continuing Education
Started Jul 21, 2025, 03:37 PM UTC· resolved Jul 21, 2025, 10:17 PM UTC
- identified Jul 21, 2025, 03:37 PM UTC
We have identified that Procare Professional Development is intermittently unreachable due to ongoing performance issues with a third-party provider. Our team is actively working with the third-party provider to resolve this issue. In the meantime, if you are experiencing access issues, please try the following steps to help restore access: 1. Ensure that "www" is included in the URL. 2. Clear your browser cache and cookies. 3. Try using a different browser. 4. Use an incognito window. We apologize for the inconvenience and appreciate your patience and understanding as we work towards a resolution. Impacted Websites: https://procareprofessionaldevelopment.com/ https://childpluscontinuingeducation.com/ Access will be restored as soon as the issue is resolved.
- resolved Jul 21, 2025, 10:17 PM UTC
Procare Professional Development is now fully accessible. You can visit the following websites to continue your learning journey: https://procareprofessionaldevelopment.com/ https://childpluscontinuingeducation.com/ If you continue to experience any issues accessing these websites, please contact Procare Support for further assistance.
Minor July 21, 2025 Issues with Saving Payment Methods 59m MyProcare Parent Portal, API, API
Started Jul 21, 2025, 01:28 PM UTC· resolved Jul 21, 2025, 02:28 PM UTC
- investigating Jul 21, 2025, 01:28 PM UTC
We’re aware of an issue affecting the ability to save payment methods in Procare Online. Our team is actively investigating and working to restore full functionality. We’ll provide updates as soon as additional information becomes available.
- investigating Jul 21, 2025, 01:48 PM UTC
We’re aware of an issue affecting the ability to save payment methods in Procare Online, Procare Desktop, and SchoolCare Works. Our team is actively investigating and working to restore full functionality. We’ll provide updates as soon as additional information becomes available.
- resolved Jul 21, 2025, 02:28 PM UTC
The issue affecting the ability to save payment methods in Procare Online, Procare Desktop, and SchoolCare Works has been resolved. All systems are now functioning as expected. We appreciate your patience while our team worked to address this.
Notice July 18, 2025 Procare Professional Development is Unreachable 2d 14h
Started Jul 18, 2025, 11:29 PM UTC· resolved Jul 21, 2025, 02:28 PM UTC
- identified Jul 18, 2025, 11:29 PM UTC
We are currently experiencing an outage affecting access to Procare Professional Development, due to a performance issue with a third-party provider. Their team is actively working to resolve the issue as quickly as possible. Access will be restored as soon as the issue is resolved. We apologize for the inconvenience and appreciate your patience and understanding. Impacted websites: https://procareprofessionaldevelopment.com/ https://childpluscontinuingeducation.com/
- resolved Jul 21, 2025, 02:28 PM UTC
The issue affecting access to Procare Professional Development has been resolved by our third-party vendor. Procare Professional Development is now fully accessible. You can visit the following websites to continue your learning journey: https://procareprofessionaldevelopment.com/ https://childpluscontinuingeducation.com/ If you continue to experience any issues accessing these websites, please contact Procare Support for further assistance.
Minor June 18, 2025 Payment Batch Processing Issues 27m API, Cloud Database Cluster - Primary
Started Jun 18, 2025, 01:55 PM UTC· resolved Jun 18, 2025, 02:22 PM UTC
- investigating Jun 18, 2025, 01:55 PM UTC
We are currently experiencing technical difficulties that may prevent some Procare Desktop customers from processing payment batches. Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.
- resolved Jun 18, 2025, 02:22 PM UTC
The technical issue affecting payment batch processing has been resolved. Procare Desktop customers should now be able to process batches normally. If you continue to experience any issues, please contact our support team for assistance. We apologize for the inconvenience and thank you for your patience.
Minor May 30, 2025 Reports of Slowness on Procare Online (Web & Mobile) 2h 18m Schools Login, API
Started May 30, 2025, 12:54 PM UTC· resolved May 30, 2025, 03:13 PM UTC
- investigating May 30, 2025, 12:54 PM UTC
We are currently investigating reports of slowness affecting some users on the Procare Online web and mobile applications. Our engineering team is aware and actively working to identify the root cause. We will provide an update as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience this may cause.
- monitoring May 30, 2025, 02:29 PM UTC
We have implemented a fix for the slowness issues that were affecting some users on the Procare Online web and mobile applications. Our engineering team is now monitoring system performance to ensure stability. We are seeing positive improvements across all systems and will continue monitoring system performance to confirm the issue is fully resolved. Thank you for your patience during this incident.
- resolved May 30, 2025, 03:13 PM UTC
The slowness issues affecting some users on the Procare Online web and mobile applications has been resolved. All systems are now operating normally. Please contact support if you continue to experience any issues.
Minor May 13, 2025 Procare Online Reported Slowness 7h 38m Schools Login, API
Started May 13, 2025, 09:30 PM UTC· resolved May 14, 2025, 05:09 AM UTC
- identified May 13, 2025, 09:30 PM UTC
Some users have reported slowness in Procare Online, including delayed page loading and slower-than-usual navigation. Our team is aware of the issue and is working diligently to resolve it as quickly as possible.
- identified May 14, 2025, 12:07 AM UTC
Some users have reported slowness in Procare Online, including delayed page loading and slower-than-usual navigation. Our team is aware of the issue and will have it resolved by 11 PM ET. Thank you for your patience as we work to restore optimal performance.
- identified May 14, 2025, 12:10 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 14, 2025, 05:09 AM UTC
The reported slowness affecting some Procare Online users has been resolved. Our engineering team has identified and fixed the underlying issue. Performance has returned to normal levels. We apologize for any inconvenience and thank you for your patience. If you continue to experience any issues, please contact our support team.
Minor May 9, 2025 Login Issues on Procare Online and Mobile App 6h 19m Schools Login, API
Started May 09, 2025, 11:52 AM UTC· resolved May 09, 2025, 06:12 PM UTC
- investigating May 09, 2025, 11:52 AM UTC
We are currently investigating an issue impacting Procare Online and the mobile app. Some users are experiencing problems launching the app or logging in. Others are reporting slowness when navigating within Procare Online. Our engineering team is actively working to identify the cause and implement a fix. We will provide updates as more information becomes available.
- investigating May 09, 2025, 01:06 PM UTC
We’ve implemented measures to improve the user experience, and both the mobile app and Procare Online should begin functioning as expected shortly. Users may already be noticing improvements. Our engineers will continue to monitor performance.
- monitoring May 09, 2025, 03:22 PM UTC
We’ve implemented measures to improve the user experience, and both the mobile app and Procare Online should begin functioning as expected shortly. Users may already be noticing improvements. Our engineers will continue to monitor performance.
- resolved May 09, 2025, 06:12 PM UTC
We've implemented measures that have successfully resolved the issue impacting Procare Online and the Family Engagement App. We sincerely apologize for any inconvenience this may have caused. If you continue to experience issues, please reach out to our Customer Support team.
Minor May 6, 2025 Payments issues 6h 54m API, PayNow
Started May 06, 2025, 12:15 PM UTC· resolved May 06, 2025, 07:09 PM UTC
- identified May 06, 2025, 12:15 PM UTC
Some Procare Desktop users are currently experiencing errors when attempting to process point-of-sale transactions. Our technical team is actively working to address this issue. We will provide another update when more information becomes available. We apologize for any inconvenience this may cause to your operations. Thank you for your patience.
- identified May 06, 2025, 01:00 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 06, 2025, 07:09 PM UTC
This incident has been resolved, and all payments are now processing successfully. If you continue to experience any issues, please contact our Support team for further assistance
Minor March 28, 2025 Procare Online reported Slowness 7h 9m Schools Login, API
Started Mar 28, 2025, 01:24 PM UTC· resolved Mar 28, 2025, 08:33 PM UTC
- investigating Mar 28, 2025, 01:24 PM UTC
We have received reports that Procare Online and Procare Engagement functionality are currently experiencing system slowness. Our engineers are actively investigating the reason for this issue and working towards a resolution. We will continue to send updates here.
- monitoring Mar 28, 2025, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 28, 2025, 08:33 PM UTC
This incident has been resolved.
Notice February 27, 2025 Procare Desktop - Parent Check-in Failing 2h 53m Cloud Database Cluster - Primary
Started Feb 27, 2025, 12:53 PM UTC· resolved Feb 27, 2025, 03:47 PM UTC
- investigating Feb 27, 2025, 12:53 PM UTC
We’re aware of an issue with Parent Check-in not completing successfully for some parents. Affected users may see a “See Director” message on Procare Check-in, and if a door controller is in use, it may not open when this message is encountered. As a workaround, staff can manually enter timecards or record check-ins on paper for later entry. Our team is investigating and will provide updates as we learn more.
- identified Feb 27, 2025, 01:55 PM UTC
We’re aware of an issue affecting Parent Check-in for some centers using Procare Check-in. Impacted users may see a “See Director” message, and door controllers may not open when this appears. Time punches are recording in Procare Desktop but not in Procare Engagement. However, punches made via the Procare App are syncing correctly. Our developers are actively working on a fix, and you may experience more timecard sync errors today. We expect these errors to self-resolve once the root issue is fixed.
- resolved Feb 27, 2025, 03:47 PM UTC
The issue affecting Parent Check-in has been resolved, and all functionality has returned to normal. Thank you for your patience as we worked to resolve this issue.
Minor February 10, 2025 SCW Decreased Performance 42m API, SchoolCareWorks Main Site, DayCareWorks Main Site
Started Feb 10, 2025, 09:40 PM UTC· resolved Feb 10, 2025, 10:22 PM UTC
- investigating Feb 10, 2025, 09:40 PM UTC
SCW is currently experiencing decreased performance. Our engineers are actively investigating the issue and working towards a resolution. We will continue to send updates here
- monitoring Feb 10, 2025, 10:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2025, 10:22 PM UTC
This incident has been resolved.
Major January 31, 2025 Online Decreased Performance 14h 17m Schools Login, API
Started Jan 31, 2025, 06:38 PM UTC· resolved Feb 01, 2025, 08:55 AM UTC
- investigating Jan 31, 2025, 06:38 PM UTC
Online is currently experiencing decreased performance. Our engineers are actively investigating the issue and working towards a resolution. We will continue to send updates here
- identified Jan 31, 2025, 07:46 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 31, 2025, 09:45 PM UTC
System Status Update - January 31, 2025, 2:45pm MST We have identified the root cause of the current system performance issues affecting our Procare Online services. Our engineering team is actively working towards a resolution. We understand this disruption impacts your operations and want to assure you that all available resources are focused on restoring full system functionality. Important Information for Student Check-outs: During this period, you may need to process student check-outs manually with written documentation. Once the issue is resolved, check out times can be entered into the system as needed. Current Status: Root cause has been identified, and resolution is in progress System performance remains impacted All teams are engaged in resolution efforts Message processing will resume automatically once resolved We appreciate your patience as we work to resolve this issue. We will provide another update as soon as additional information becomes available.
- monitoring Jan 31, 2025, 10:12 PM UTC
System Status Update - January 31, 2025 3:00pm MST Core system functionality has been restored, including daily activity summaries and messaging capabilities. Profile pictures uploaded before 3:00pm MST are temporarily unavailable for schools, rooms, parents, children, and attendance records. Our engineering team is working to restore these images while addressing the underlying system issue. We appreciate your patience as we work to resolve this issue. We will provide another update as soon as additional information becomes available.
- resolved Feb 01, 2025, 08:55 AM UTC
System Status Update - February 1st, 2025 1:30am MST All system functionality has been fully restored, including profile pictures, daily activity summaries, and messaging capabilities. Our engineering team has successfully resolved the underlying issue, and services are now operating as expected. We apologize for the disruption this issue may have caused and appreciate your patience and understanding while we worked toward a resolution. Please contact Customer Support if you need any further assistance by calling 1-800-964-1729 or emailing [email protected].