Is Procare down?

We are aware of an intermittent posting issue impacting some POS payments made via MyProcare and Procare Engagement. We have taken steps to resolve the issue and are working to backfill unposted entries. Entries already posted via the Payment Reconciliation screen will not be duplicated. All impacted transactions processed successfully and will be communicated directly via targeted communication, but can be manually posted via the Payment Reconciliation screen in Procare Desktop in the meantime. Please do not make manual entries outside of the Payment Reconciliation screen. A related issue with Recurring Payment Links that were not loading or importing profiles correctly has also been resolved. All previously provided links are now functional, and profiles can be updated successfully. We will provide another update once backfilling has been completed successfully.

Impacted transactions have been communicated to centers and have been successfully backfilled. Our teams will continue to monitor into tomorrow to ensure full resolution. Thank you for your patience as we work to ensure full resolution.

All impacted transactions have been successfully backfilled and confirmed posted. The underlying posting issue has been fully resolved, and our teams have completed monitoring with no further issues observed. Thank you for your patience while we worked through this.

We are currently investigating an issue affecting the ChildPlus pre-application service. Parents are unable to submit new online applications to join a program. This does not affect existing customers, current families, or the core ChildPlus application, which continues to function normally. Our team is actively investigating the root cause and will provide updates as more information becomes available.

This incident has been resolved. The ChildPlus pre-application service is fully operational, and parents are able to submit new online applications normally. No existing customer or parent data was affected, and the core ChildPlus application remained available throughout. We apologize for the inconvenience and appreciate your patience.

We are currently aware of an issue affecting Point of Sale (POS) functionality in SchoolCare Works for some users. Payment screens may fail to load, which can prevent payment transactions from being completed. Our engineering team has been engaged and is actively working to resolve this as quickly as possible. We appreciate your patience and will provide updates here as our investigation progresses.

This issue has been resolved. Our engineering team identified the root cause as a monitoring configuration change that was blocking payment screens from loading in SchoolCareWorks. A fix was applied and payment screens are now loading and processing normally. We apologize for the disruption and thank you for your patience.

We're currently experiencing degraded performance in transaction response times for payment processing, with some transactions taking longer than usual to complete. The issue began at 5:30 AM ET and has continued intermittently throughout the day. Our team has identified a likely cause and is actively working on additional steps to fully resolve the issue. We will continue to update this page as more information becomes available. Users may experience slow or failed payments, as well as occasional delays or timeouts when loading payment profiles. If you receive a payment failure notification, please do not immediately resubmit. First, check your payment history to confirm whether the original transaction went through, as retrying too quickly could result in a duplicate charge. If you believe you've been charged more than once, please contact your center, who can reach out to Tuition Express Support at (888) 419-5033 for resolution.

Response times have returned to normal. Our team continues to investigate the underlying cause and is working to mitigate any remaining impact from the earlier elevated response times, including reviewing transactions for accuracy. If you receive a payment failure notification, please do not immediately resubmit. First, check your payment history to confirm the transaction's status before reattempting. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance. We will continue to update this page as more information becomes available.

The issue affecting payment processing response times has recurred intermittently since yesterday, including this morning. Our team continues to investigate the underlying cause and is retroactively identifying and correcting any duplicate transactions resulting from this issue. If you receive a payment failure notification, please do not immediately resubmit. First, check your payment history to confirm the transaction's status before reattempting. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance. We will continue to update this page as more information becomes available.

Response times have returned to normal following a fix deployed by our engineering team. We are continuing to monitor closely before considering this fully resolved and are still working to confirm the underlying root cause. Our team is retroactively identifying and correcting any duplicate transactions initiated as a result of this issue. If you received a payment failure notification earlier today, please do not resubmit without first checking your payment history to confirm the transaction's status. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance. We will continue to update this page as more information becomes available.

The issue affecting payment processing response times has been resolved. Our engineering team identified and addressed the underlying root cause, and response times have remained stable and normal since the fix was deployed. As part of our resolution efforts, we proactively reviewed transactions processed during this incident and identified potentially duplicate transactions that may have resulted from the elevated response times. These duplicate transactions have been voided. Schools with affected transactions will receive direct communication with details on any voided transactions. We appreciate your patience as we worked to resolve this issue. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance