Resolved after 2 hours 18 minutes, affecting Schools Login and API, on May 30, 2025.
The slowness issues affecting some users on the Procare Online web and mobile applications has been resolved. All systems are now operating normally. Please contact support if you continue to experience any issues.
Affected components
Update timeline
- investigating May 30, 2025, 12:54 PM UTC
We are currently investigating reports of slowness affecting some users on the Procare Online web and mobile applications. Our engineering team is aware and actively working to identify the root cause. We will provide an update as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience this may cause.
- monitoring May 30, 2025, 02:29 PM UTC
We have implemented a fix for the slowness issues that were affecting some users on the Procare Online web and mobile applications. Our engineering team is now monitoring system performance to ensure stability. We are seeing positive improvements across all systems and will continue monitoring system performance to confirm the issue is fully resolved. Thank you for your patience during this incident.
- resolved May 30, 2025, 03:13 PM UTC
The slowness issues affecting some users on the Procare Online web and mobile applications has been resolved. All systems are now operating normally. Please contact support if you continue to experience any issues.
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