Resolved after 7 hours 38 minutes, affecting Schools Login and API, on May 13, 2025.
The reported slowness affecting some Procare Online users has been resolved. Our engineering team has identified and fixed the underlying issue. Performance has returned to normal levels. We apologize for any inconvenience and thank you for your patience. If you continue to experience any issues, please contact our support team.
Affected components
Update timeline
- identified May 13, 2025, 09:30 PM UTC
Some users have reported slowness in Procare Online, including delayed page loading and slower-than-usual navigation. Our team is aware of the issue and is working diligently to resolve it as quickly as possible.
- identified May 14, 2025, 12:07 AM UTC
Some users have reported slowness in Procare Online, including delayed page loading and slower-than-usual navigation. Our team is aware of the issue and will have it resolved by 11 PM ET. Thank you for your patience as we work to restore optimal performance.
- identified May 14, 2025, 12:10 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 14, 2025, 05:09 AM UTC
The reported slowness affecting some Procare Online users has been resolved. Our engineering team has identified and fixed the underlying issue. Performance has returned to normal levels. We apologize for any inconvenience and thank you for your patience. If you continue to experience any issues, please contact our support team.
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