Plivo Outage History
Plivo is up right nowPingoru has recorded 51 incidents for Plivo: 27 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 6 | 25 of 720 (3%) |
| July 2026 | 4 | 15 of 744 (2%) |
| August 2026 | 1 | 11 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 0 of 591 (0%) |
Incidents, newest first
Notice October 6, 2025 Intermittent Message failures in India Region 13h
Started Oct 06, 2025, 02:30 PM UTC· resolved Oct 07, 2025, 03:30 AM UTC
- resolved Oct 07, 2025, 07:19 AM UTC
Dear Valued Customer, We recently experienced intermittent SMS failures. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 6th Oct 2025 14:30 UTC Incident End Time: 7th Oct 2025 03:30 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Minor July 31, 2025 Intermittent Call failures in India Region 14m PSTN Calls
Started Jul 31, 2025, 02:24 PM UTC· resolved Jul 31, 2025, 02:39 PM UTC
- investigating Jul 31, 2025, 02:24 PM UTC
Dear Valued Customer, We are observing partial/intermittent Call failures in the India region . Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Incident Start Time: 31st July 2025 06:25 IST Incident End Time: 31st July 2025 07:25 IST Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- monitoring Jul 31, 2025, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2025, 02:39 PM UTC
This incident has been resolved.
Notice June 20, 2025 Intermittent Message failures 2h 38m
Started Jun 20, 2025, 06:09 PM UTC· resolved Jun 20, 2025, 08:48 PM UTC
- investigating Jun 20, 2025, 06:09 PM UTC
Dear Valued Customer, We are currently experiencing intermittent issues impacting SMS and Verify requests. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- monitoring Jun 20, 2025, 08:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2025, 08:48 PM UTC
This incident has been resolved.
Notice June 19, 2025 Inbound Call failures in the India region 1h 5m
Started Jun 19, 2025, 11:45 AM UTC· resolved Jun 19, 2025, 12:50 PM UTC
- resolved Jun 19, 2025, 01:21 PM UTC
Dear Valued Customer, We recently experienced inbound call failures affecting users in the India region during the time window specified below. The issue has since been resolved, and all services are currently operating normally. Incident Start Time: 19th June 2025 11:45 UTC Incident End Time: 19th June 2025 12:50 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Notice June 5, 2025 Intermittent Outbound Call failures in the India region 25m
Started Jun 05, 2025, 05:25 AM UTC· resolved Jun 05, 2025, 05:50 AM UTC
- resolved Jun 05, 2025, 06:38 AM UTC
Dear Valued Customer, We recently experienced intermittent outbound call failures affecting users in the India region during the time window specified below. The issue has since been resolved, and all services are currently operating normally. Incident Start Time: 5th June 2025 05:25 UTC Incident End Time: 5th June 2025 05:50 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Minor May 20, 2025 Intermittent SMS & MMS failure 20m
Started May 20, 2025, 07:30 AM UTC· resolved May 20, 2025, 07:50 AM UTC
- resolved May 20, 2025, 07:54 AM UTC
Dear Valued Customer, We recently experienced intermittent SMS and MMS failures. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 20th May 2025 07:30 UTC Incident End Time: 20th May 2025 07:50 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Minor May 13, 2025 Intermittent Call failures in the Mumbai region 22h 3m PSTN Calls
Started May 13, 2025, 02:41 PM UTC· resolved May 14, 2025, 12:45 PM UTC
- investigating May 13, 2025, 02:41 PM UTC
Dear Valued Customer, We observed partial/intermittent Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- monitoring May 13, 2025, 03:59 PM UTC
We will continue to monitor the situation and provide another update as soon as possible.
- resolved May 14, 2025, 12:45 PM UTC
This incident has been resolved.
Notice May 11, 2025 Intermittent SMS failure towards India 12h 6m
Started May 11, 2025, 07:24 PM UTC· resolved May 12, 2025, 07:30 AM UTC
- investigating May 11, 2025, 07:24 PM UTC
Dear Valued Customer, We are currently experiencing a disruption with one of our carrier partners, which is impacting message delivery to India. Our engineering and operations teams are actively working with the carrier to identify the root cause and resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- resolved May 12, 2025, 07:30 AM UTC
This incident has been resolved.
Notice May 11, 2025 Intermittent SMS delivery issue towards India 50m
Started May 11, 2025, 02:14 PM UTC· resolved May 11, 2025, 03:05 PM UTC
- investigating May 11, 2025, 02:14 PM UTC
Dear Valued Customer, We are currently experiencing a disruption with one of our carrier partners, which is impacting message delivery to India. Our engineering and operations teams are actively working with the carrier to identify the root cause and resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- monitoring May 11, 2025, 03:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 11, 2025, 03:05 PM UTC
This incident has been resolved.
Minor May 7, 2025 Intermittent Outbound PSTN Call Failures in South America 2h 23m SIP Trunking, South America
Started May 07, 2025, 10:25 AM UTC· resolved May 07, 2025, 12:49 PM UTC
- investigating May 07, 2025, 10:25 AM UTC
Dear Valued Customer, One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- monitoring May 07, 2025, 12:18 PM UTC
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
- resolved May 07, 2025, 12:49 PM UTC
This incident has been resolved.
Minor April 30, 2025 Intermittent MMS Delivery Issue 26m MMS API
Started Apr 30, 2025, 06:24 PM UTC· resolved Apr 30, 2025, 06:51 PM UTC
- investigating Apr 30, 2025, 06:24 PM UTC
Dear Valued Customer, We are currently experiencing an intermittent issue with MMS delivery. All other services remain fully operational. Our engineering team is actively working to resolve the issue and restore MMS delivery. For any questions or concerns, please don't hesitate to contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- monitoring Apr 30, 2025, 06:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2025, 06:51 PM UTC
This incident has been resolved.
Minor April 22, 2025 Delivery delays on Inbound/Outbound SMS towards phone numbers in US 14h 39m Shortcode SMS, USA & Canada, Toll-free SMS, USA & Canada
Started Apr 22, 2025, 03:25 PM UTC· resolved Apr 23, 2025, 06:05 AM UTC
- investigating Apr 22, 2025, 03:25 PM UTC
Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- monitoring Apr 22, 2025, 03:45 PM UTC
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
- resolved Apr 23, 2025, 06:05 AM UTC
This incident has been resolved.
Minor April 21, 2025 Intermittent Inbound SIP Calls Failures 29m Endpoint calls (SIP)
Started Apr 21, 2025, 02:38 AM UTC· resolved Apr 21, 2025, 03:07 AM UTC
- investigating Apr 21, 2025, 02:38 AM UTC
Dear Valued Customer, We are currently experiencing intermittent call failures impacting inbound SIP calls. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. https://support.plivo.com/hc/en-us
- monitoring Apr 21, 2025, 03:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2025, 03:07 AM UTC
This incident has been resolved.
Minor March 28, 2025 Missing Debug Logs in Plivo Console for Messaging and Voice Service 41m Console
Started Mar 28, 2025, 10:30 AM UTC· resolved Mar 28, 2025, 11:12 AM UTC
- investigating Mar 28, 2025, 10:30 AM UTC
Dear Valued Customer, We are experiencing issues with missing debug logs in the Plivo Console for the Messaging and Voice Services. All other services are functioning normally. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- resolved Mar 28, 2025, 11:12 AM UTC
This incident has been resolved.
Minor March 11, 2025 Intermittent Outbound PSTN Call Failures in France 23m PSTN Calls
Started Mar 11, 2025, 03:00 PM UTC· resolved Mar 11, 2025, 03:23 PM UTC
- investigating Mar 11, 2025, 03:00 PM UTC
Dear Valued Customer, We are currently experiencing intermittent call failures impacting outbound PSTN calls that are originating and terminating in France. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- resolved Mar 11, 2025, 03:23 PM UTC
This incident has been resolved.
Minor March 3, 2025 Delay in processing 10DLC Campaign requests 9h 25m Longcode SMS, USA & Canada
Started Mar 03, 2025, 04:47 AM UTC· resolved Mar 03, 2025, 02:13 PM UTC
- investigating Mar 03, 2025, 04:47 AM UTC
Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #88020
- resolved Mar 03, 2025, 02:13 PM UTC
This incident has been resolved.
Minor February 21, 2025 Intermittent Inbound SMS and MMS Delivery failures towards US and Canada 6d 12h Longcode SMS, USA & Canada, MMS, USA & Canada
Started Feb 21, 2025, 07:14 PM UTC· resolved Feb 28, 2025, 08:06 AM UTC
- investigating Feb 21, 2025, 07:14 PM UTC
Dear Valued Customer, We are currently experiencing intermittent issues affecting inbound SMS and MMS delivery to the US and Canada. All other services remain fully operational. Our team is actively investigating and working to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- investigating Feb 22, 2025, 07:21 AM UTC
We are continuing to investigate this issue.
- investigating Feb 25, 2025, 05:46 AM UTC
We are continuing to investigate this issue.
- resolved Feb 28, 2025, 08:06 AM UTC
This incident has been resolved.
Notice February 16, 2025 Delay in processing 10DLC Campaign requests in the US 5h 8m Longcode SMS, USA & Canada
Started Feb 16, 2025, 03:33 AM UTC· resolved Feb 16, 2025, 08:41 AM UTC
- investigating Feb 16, 2025, 03:33 AM UTC
Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations in the US, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #86503
- resolved Feb 16, 2025, 08:41 AM UTC
This incident has been resolved.
Minor February 12, 2025 Delivery delay on Inbound/Outbound MMS towards phone numbers in US and Canada 2h 31m MMS, USA & Canada
Started Feb 12, 2025, 02:40 PM UTC· resolved Feb 12, 2025, 05:11 PM UTC
- investigating Feb 12, 2025, 02:40 PM UTC
Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound MMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #86111
- resolved Feb 12, 2025, 05:11 PM UTC
This incident has been resolved.
Minor February 6, 2025 Delay in processing 10DLC Campaign requests in US 2d 9h Longcode SMS, USA & Canada
Started Feb 06, 2025, 06:15 AM UTC· resolved Feb 08, 2025, 03:20 PM UTC
- investigating Feb 06, 2025, 06:15 AM UTC
Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #85505
- resolved Feb 08, 2025, 03:20 PM UTC
This incident has been resolved.