Plivo incident

Intermittent SMS failure towards India

Resolved after 12 hours 6 minutes, on May 11, 2025.

investigating May 11, 2025, 07:24 PM UTC

Dear Valued Customer, We are currently experiencing a disruption with one of our carrier partners, which is impacting message delivery to India. Our engineering and operations teams are actively working with the carrier to identify the root cause and resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Started
May 11, 2025, 07:24 PM UTC
Resolved
May 12, 2025, 07:30 AM UTC
Duration
12h 6m
Detected by Pingoru
May 11, 2025, 07:24 PM UTC

Update timeline

  1. investigating May 11, 2025, 07:24 PM UTC

    Dear Valued Customer, We are currently experiencing a disruption with one of our carrier partners, which is impacting message delivery to India. Our engineering and operations teams are actively working with the carrier to identify the root cause and resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us

  2. resolved May 12, 2025, 07:30 AM UTC

    This incident has been resolved.

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