Plivo incident
Delivery delays on Inbound/Outbound SMS towards phone numbers in US
Resolved after 14 hours 39 minutes, affecting Shortcode SMS, USA & Canada and Toll-free SMS, USA & Canada, on April 22, 2025.
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Affected components
Update timeline
- investigating Apr 22, 2025, 03:25 PM UTC
Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- monitoring Apr 22, 2025, 03:45 PM UTC
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
- resolved Apr 23, 2025, 06:05 AM UTC
This incident has been resolved.
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