Resolved after 22 hours 3 minutes, affecting PSTN Calls, on May 13, 2025.
We will continue to monitor the situation and provide another update as soon as possible.
Affected components
Update timeline
- investigating May 13, 2025, 02:41 PM UTC
Dear Valued Customer, We observed partial/intermittent Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- monitoring May 13, 2025, 03:59 PM UTC
We will continue to monitor the situation and provide another update as soon as possible.
- resolved May 14, 2025, 12:45 PM UTC
This incident has been resolved.
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