Resolved after 5 hours 8 minutes, affecting Longcode SMS, USA & Canada, on February 16, 2025.
Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations in the US, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #86503
Affected components
Update timeline
- investigating Feb 16, 2025, 03:33 AM UTC
Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations in the US, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #86503
- resolved Feb 16, 2025, 08:41 AM UTC
This incident has been resolved.
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