Plivo incident
Intermittent Outbound PSTN Call Failures in South America
Resolved after 2 hours 23 minutes, affecting SIP Trunking, South America, on May 7, 2025.
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Affected components
Update timeline
- investigating May 07, 2025, 10:25 AM UTC
Dear Valued Customer, One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- monitoring May 07, 2025, 12:18 PM UTC
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
- resolved May 07, 2025, 12:49 PM UTC
This incident has been resolved.
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