Resolved after 1 day 17 hours, affecting Merchant Portal (PagoEfectivo) and Merchant Notification (PagoEfectivo), on June 17, 2026.
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0310395
Affected components
Update timeline
- identified Jun 17, 2026, 02:42 AM UTC
Please be advised that we are currently experiencing an issue where merchant funds are not displaying correctly on the merchant portal. Please note that funding operations continue to process successfully, and merchants are receiving their funds without interruption. We are actively working on a fix and will provide updates as progress is made. MIM Paysafe Reference ID: INC0310395
- identified Jun 17, 2026, 08:57 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 18, 2026, 08:24 PM UTC
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0310395
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