Resolved after 5 hours 50 minutes, affecting PagoEfectivo Wallet, on October 24, 2026.
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID:INC0327044
Affected components
Update timeline
- investigating Oct 24, 2026, 04:11 AM UTC
We are investigating a potential issue with the PagoEfectivo Wallet Mobile App. iOS users may experience elevated errors and login failures. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0327044
- investigating Oct 24, 2026, 05:55 AM UTC
Our teams are still investigating, we will keep you informed on further progress. MIM Paysafe Reference ID:INC0327044
- identified Oct 24, 2026, 06:59 AM UTC
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID:INC0327044
- monitoring Oct 24, 2026, 09:00 AM UTC
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0327044
- resolved Oct 24, 2026, 10:01 AM UTC
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID:INC0327044
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