Paysafe incident
Service Disruption - Banco del Pichincha via SafetyPay
Resolved after 5 hours 4 minutes, affecting Banco del Pichincha, on May 21, 2026.
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Banco del Pichincha was remediating the situation. MIM Paysafe Reference ID: INC0307751
Affected components
Update timeline
- investigating May 21, 2026, 08:23 AM UTC
Our partner Banco del Pichincha is investigating a potential issue with their services. We apologize for the impact this might have on your business. SafetyPay services remain fully operational. Further updates will follow. MIM Paysafe Reference ID: INC0307751
- monitoring May 21, 2026, 01:05 PM UTC
Banco del Pichincha implemented a solution and we are monitoring the impacted services. MIM Paysafe Reference ID: INC0307751
- resolved May 21, 2026, 01:27 PM UTC
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Banco del Pichincha was remediating the situation. MIM Paysafe Reference ID: INC0307751
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