Service Disruption - Moneris

Update timeline

1. identified Oct 09, 2026, 03:41 PM UTC

   Please be advised that due to a technical issue, some merchants processing with Moneris may face a one business day delay on funding of some transactions processed on October 08th. The issue is being investigated with the highest priority. We apologize for the impact this has on your business. Thank you for your understanding. Reference ID: INC0324673

2. identified Oct 12, 2026, 03:08 PM UTC

   Please be advised that, as the technical issue has not been fully resolved, some merchants processing with Moneris may experience an additional one-business-day delay in funding for certain transactions processed on October 8th. The issue continues to be investigated with the highest priority. We apologize for the continued inconvenience and appreciate your understanding.

3. identified Oct 13, 2026, 04:40 PM UTC

   Please be advised that the technical issue has not been fully resolved and remains under investigation with the highest priority. As a result, some merchants processing with Moneris may experience an additional one-business-day delay in funding for certain transactions processed on October 8th. We apologize for the continued inconvenience and appreciate your understanding. We will share further updates as they become available.

4. resolved Oct 13, 2026, 07:47 PM UTC

   The technical issue that caused the delay in funding for certain transactions processed on October 8th has been resolved. We apologize for the inconvenience this caused and appreciate your understanding. Reference ID: INC0324673