Resolved after 1 hour 26 minutes, affecting Card payments API and OPTIC Portal, on October 8, 2026.
Please be advised that we experienced an issue affecting card payment processing between 13:11 and 14:37 UTC. During this time, a subset of merchants may have experienced an elevated rate of card transaction declines. The incident has been successfully resolved, and all impacted services have been fully restored. Please note that affected declined transactions may not be visible in the Optic Portal. We are working to address this as a priority. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0324561
Affected components
Update timeline
- resolved Oct 08, 2026, 03:51 PM UTC
Please be advised that we experienced an issue affecting card payment processing between 13:11 and 14:37 UTC. During this time, a subset of merchants may have experienced an elevated rate of card transaction declines. The incident has been successfully resolved, and all impacted services have been fully restored. Please note that affected declined transactions may not be visible in the Optic Portal. We are working to address this as a priority. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0324561
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