Resolved after 5 hours 4 minutes, on September 16, 2026.
A partial fix has been implemented, while the teams are working on a permanent solution, intermittent timeouts are expected.
Update timeline
- identified Sep 16, 2026, 10:26 AM UTC
We are currently experiencing an issue with a third-party email service, which may prevent messages sent to our support teams from being delivered. If you require assistance, please contact our support teams by phone using your existing support numbers. We are working with the provider to restore service and will provide further updates as they become available. Reference ID: INC0321795
- identified Sep 16, 2026, 11:42 AM UTC
Our provider Salesforce has identified the root cause and is working on implementing a solution. MIM Paysafe Reference ID:INC0321795
- monitoring Sep 16, 2026, 03:17 PM UTC
A partial fix has been implemented, while the teams are working on a permanent solution, intermittent timeouts are expected.
- resolved Sep 16, 2026, 03:30 PM UTC
This incident has been resolved.
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