Optum Outage History
Optum is up right nowPingoru has recorded 65 incidents for Optum: 56 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 18 of 720 (2%) |
| May 2026 | 4 | 8 of 744 (1%) |
| June 2026 | 4 | 4 of 720 (1%) |
| July 2026 | 2 | 4 of 744 (0%) |
| August 2026 | 3 | 336 of 744 (45%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Major March 6, 2026 Resolved Notice: CENTRAL SERVICE WSO2 (CHC) - Pharmacy customers are unable to search and validate prescribe information 2h 14m Pharmacy Software Solutions
Started Mar 06, 2026, 01:10 PM UTC· resolved Mar 06, 2026, 03:24 PM UTC
- investigating Mar 06, 2026, 01:10 PM UTC
We are aware of an issue with Central Prescriber resulting in failures during Prescriber searches. We are actively working with the vendor to resolve. #INC48793810
- identified Mar 06, 2026, 02:05 PM UTC
The issue has been identified as a certificate issue with Lexis Nexis. We are working with them to resolve. #INC48793810
- identified Mar 06, 2026, 03:01 PM UTC
We have identified the issue as a result of a certificate change implemented by LexisNexis and are actively working with LexisNexis to install the updated certificate. We will continue to provide updates as progress is made. #INC48793810
- resolved Mar 06, 2026, 03:24 PM UTC
The Central Prescriber issue has been resolved; LexisNexis has reverted their change. #INC48793810
Minor March 5, 2026 Resolved Notice- RXNS ERX - Rx Connect (Switch) Cloudflare update regarding rxnsconnect.changehealthcare.com 23h 59m Pharmacy Network Solutions
Started Mar 05, 2026, 11:13 PM UTC· resolved Mar 06, 2026, 11:12 PM UTC
- investigating Mar 05, 2026, 11:13 PM UTC
Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies may have intermittent connectivity issues. Technical staff is activity working to resolve any issues. If you experience any timeouts and your organization does IP filtering, you will need to whitelist for outbound traffic IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128-168.183.3.159). If continue to see issues please report to your software vendor or call our customer support team at: 866-379-6389. #INC48787011
- investigating Mar 06, 2026, 01:08 AM UTC
Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available on 3-6-2026 by 11 am CST. #INC48787011
- investigating Mar 06, 2026, 05:09 PM UTC
Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 1 PM CST. #INC48787011
- investigating Mar 06, 2026, 07:12 PM UTC
Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 3 PM CST. #INC48787011
- investigating Mar 06, 2026, 08:58 PM UTC
Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 5 PM CST. #INC48787011
- investigating Mar 06, 2026, 11:11 PM UTC
Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies experienced intermittent connectivity issues. Technical staff worked diligently to resolve the issue. The issue was resolved at 4:18pm CST 3-6-2026. #INC48787011
- resolved Mar 06, 2026, 11:12 PM UTC
Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies experienced intermittent connectivity issues. Technical staff worked diligently to resolve the issue. The issue was resolved at 4:18pm CST 3-6-2026. #INC48787011
Major March 4, 2026 Resolved Notice: TES RCM MDIV / Kerberos mounts experiencing intermittent connectivity issues with MDIV 21m
Started Mar 04, 2026, 06:00 PM UTC· resolved Mar 04, 2026, 06:22 PM UTC
- investigating Mar 04, 2026, 06:00 PM UTC
We are currently experiencing intermittent issues with MDIV this morning. Our AIX and MDIV engineering teams are actively working to identify the root cause and resolve the issue as quickly as possible. Thank you for your patience and understanding while we work through this. We will share updates on any significant developments and notify you as soon as service is fully restored. INC# INC48748784
- resolved Mar 04, 2026, 06:22 PM UTC
Corrective actions implemented - services restored. INC# INC48748784
Major March 4, 2026 Resolved Notice : RCM ASSURANCE - Customers are experiencing errors in Medicare Direct Entry (MDE) jobs 1d 22h
Started Mar 04, 2026, 03:35 PM UTC· resolved Mar 06, 2026, 02:02 PM UTC
- investigating Mar 04, 2026, 03:35 PM UTC
Customers may experience performance issues or errors on Direct Entry jobs due to password issues. INC # INC48750170
- investigating Mar 04, 2026, 04:36 PM UTC
Customers may experience slowness or errors with Medicare Direct Entry jobs. Optum continues to research. INC # INC48750170
- investigating Mar 04, 2026, 05:33 PM UTC
Customers have been provided a workaround for the password issue by disabling the automated DE password update and manually updating the password on the Medicare system. Optum continues to work on the root problem. INC # INC48750170
- investigating Mar 04, 2026, 11:28 PM UTC
Customers may experience errors with Medicare Direct Entry processing. Resolution efforts are in process.
- investigating Mar 05, 2026, 04:26 PM UTC
Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. Research towards resolution continues. #INC48776620
- investigating Mar 05, 2026, 06:39 PM UTC
Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. The technical team is actively working to resolve the issue. We will provide further updates as more information becomes available at 2:00 PM CST. #INC48776620
- identified Mar 05, 2026, 08:15 PM UTC
Customers continue to experience slowness and errors with Medicare Direct Entry. A fix is in review and will be distributed tonight. #INC48776620
- resolved Mar 06, 2026, 02:02 PM UTC
This issue has been resolved. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. For Turnkey clients, please resume any failed jobs. If you have any questions, please contact Support. Action Needed: Please reinstate the automated password changes in Assurance if you disabled them. If you are still experiencing issues with your password, please contact Medicare to reset your password and update the information within Assurance. #INC48776620
Major March 3, 2026 Resolved Notice : RCM ASSURANCE - EDSNET screen changes caused DDE script failure, resulting in failed MDE background jobs. 26m
Started Mar 03, 2026, 04:35 PM UTC· resolved Mar 03, 2026, 05:02 PM UTC
- investigating Mar 03, 2026, 04:35 PM UTC
An update has been loaded to hosted Assurance which will resolve account errors caused yesterday. Support is working to resume jobs failed currently. Turnkey customer should request Product Update to retrieve the files. INC# INC48727484
- resolved Mar 03, 2026, 05:02 PM UTC
Updates have been applied to correct account errors and failed jobs are running successfully. INC# INC48727484
Major March 2, 2026 Resolved Notice : RCM ASSURANCE - Experiencing issue with intermittent performance with Medicare Direct Entry MDE is restored. 5h 4m
Started Mar 02, 2026, 02:45 PM UTC· resolved Mar 02, 2026, 07:49 PM UTC
- investigating Mar 02, 2026, 02:45 PM UTC
Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE). This may result in: Failed, queued, slow jobs ERROR: Unrecognized screen encountered after screen 'edsnet_blankscreen' Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience. INC/CSA/Ref # INC48697869
- investigating Mar 02, 2026, 04:12 PM UTC
We are working on correcting our process to accommodate the changes made to the MDE System. INC/CSA/Ref # INC48697869
- identified Mar 02, 2026, 05:18 PM UTC
Fix is ready, working on getting up to our distribution server now. INC/CSA/Ref # INC48697869
- monitoring Mar 02, 2026, 06:15 PM UTC
Updated scripts have been tested and distributed to production. Support has started resuming failed jobs. Further updates will be provided at 2PM CST. INC/CSA/Ref # INC48697869
- resolved Mar 02, 2026, 07:49 PM UTC
The updated scripts have been distributed and all impacted jobs have been restarted. Turnkey customers need to run EPD to receive the fix, then restart failed jobs.
Major February 27, 2026 Resolved Notice : CLINICAL EXCHANGE - Some users not able to reach Clinical Exchange 40m
Started Feb 27, 2026, 01:47 PM UTC· resolved Feb 27, 2026, 02:28 PM UTC
- investigating Feb 27, 2026, 01:47 PM UTC
We are aware of an issue with end-users experiencing errors while trying to access the Clinical Exchange application. We are investigating this as a priority. INC# INC48666477
- resolved Feb 27, 2026, 02:28 PM UTC
An issue with some end‑users experiencing errors while attempting to access the Clinical Exchange application has been resolved. We are continuing to monitor. INC# INC48666477
Major February 18, 2026 Resolved Notice : Clinical Exchange - MFA and printing Issues related to maintenance 1h 39m
Started Feb 18, 2026, 03:54 PM UTC· resolved Feb 18, 2026, 05:33 PM UTC
- investigating Feb 18, 2026, 03:54 PM UTC
The Clinical Exchange team is aware of an issue impacting some laboratory customers . We are working to resolve the issue as quickly as possible. INC#INC48489210
- identified Feb 18, 2026, 05:04 PM UTC
The Clinical Exchange team is aware of an issue impacting some laboratory customers . We continue to actively work on resolving the issue as quickly as possible. #INC48489210
- resolved Feb 18, 2026, 05:33 PM UTC
We are pleased to inform you that the issue affecting Clinical Exchange has been resolved. #INC48489210
Major February 18, 2026 Resolved Notice: Clinical Exchange - MFA and printing Issues related to maintenance 29m
Started Feb 18, 2026, 02:36 PM UTC· resolved Feb 18, 2026, 03:06 PM UTC
- investigating Feb 18, 2026, 02:36 PM UTC
We are aware of an issue affecting Clinical Exchange and are currently working toward a resolution. INC#INC48489210
- resolved Feb 18, 2026, 03:06 PM UTC
The issue is fixed. INC#INC48489210
Critical February 11, 2026 Resolved Notice- CENTRAL SERVICE CDS- Customers are not able to send documents 1h 10m Pharmacy Software Solutions
Started Feb 11, 2026, 05:06 PM UTC· resolved Feb 11, 2026, 06:16 PM UTC
- investigating Feb 11, 2026, 05:06 PM UTC
Due to an ongoing issue with the Central Document Service, clients may experience errors when accessing or updating patient documents. We are actively investigating the problem and will provide updates as more information becomes available. #INC48357143
- resolved Feb 11, 2026, 06:16 PM UTC
The issue with CDS has been resolved. Thank you for your patience as our teams worked to resolve this issue. #INC48357143
Major February 10, 2026 Resolved Notice - CENTRAL SERVICE EPR - Users are able to select patients, retrieve prescription details, or identify and merge duplicate patient records. 3h 18m Pharmacy Software Solutions
Started Feb 10, 2026, 09:49 PM UTC· resolved Feb 11, 2026, 01:08 AM UTC
- investigating Feb 10, 2026, 09:49 PM UTC
We are aware of an issue impacting users’ ability to select patients, retrieve prescription information, and identify or merge duplicate patient records. The issue is under investigation, and we will provide an update within the next hour. #INC48338752
- identified Feb 10, 2026, 11:04 PM UTC
We are still seeing improvements in connectivity and response time. We are seeing some issues with wso2 and are in the process of restarting services. This would affect ePharmacy API requests and Central Prescriber. We will provide updates as more information becomes available. #INC48338752
- monitoring Feb 11, 2026, 12:21 AM UTC
We are seeing a return to normal operational behavior but will continue to monitor. We will provide updates as more information becomes available. #INC48338752
- resolved Feb 11, 2026, 01:08 AM UTC
The technical team has resolved the issue, and all systems are now operational. Thank you for your patience while we worked to restore the service.
Major February 9, 2026 Resolved Notice: MEDRX – Issue with the Claim Management Utility Tool 1h 50m MedRx
Started Feb 09, 2026, 01:50 PM UTC· resolved Feb 09, 2026, 03:41 PM UTC
- investigating Feb 09, 2026, 01:51 PM UTC
MedRx Optum Insight is currently experiencing an issue with the Claim Management Utility tool. We are investigating and will provide an update as soon as possible. INC/CSA/Ref #INC48291819
- identified Feb 09, 2026, 02:52 PM UTC
We are still investigating and will provide an update as soon as possible. INC/CSA/Ref #INC48291819
- resolved Feb 09, 2026, 03:41 PM UTC
The issue with the Claim Management Utility tool is now resolved. INC/CSA/Ref #INC48291819
Major February 7, 2026 Resolved notice: RxConnect - ERX06 Processor Connection Is Down 35m Pharmacy Network Solutions
Started Feb 07, 2026, 10:36 AM UTC· resolved Feb 07, 2026, 11:12 AM UTC
- investigating Feb 07, 2026, 10:36 AM UTC
Starting at 12:00am CST on Feb 7th 2026 Pharmacy service switch transactions (RxConnect) transaction to Optum Rx BINs are seeing “ERX06 Processor Connection Is Down” errors. Teams are working ASAP to resolve this issue. INC/CSA/Ref # INC48277205
- resolved Feb 07, 2026, 11:12 AM UTC
The incident has been resolved. The issue was fixed at 4:55 AM CST
Critical February 5, 2026 Resolved: ACCUREG - ENGAGECARE PROVIDER : Eligibility verification is not being returned for all customers using the Engage Care Provider product. 1h 12m
Started Feb 05, 2026, 08:03 PM UTC· resolved Feb 05, 2026, 09:15 PM UTC
- investigating Feb 05, 2026, 08:03 PM UTC
02/05/2025 [03:01:00 PM EST] The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible. INC48241580
- resolved Feb 05, 2026, 09:15 PM UTC
Engage Care Provider Services have been restored. Teams are working to reprocess Eligibility transactions.
Major February 2, 2026 Resolved notice - MEDICAL NETWORK RELAY EXCHANGE - Issues with Connect Center Multi-Factor Authentication 32m
Started Feb 02, 2026, 08:04 PM UTC· resolved Feb 02, 2026, 08:36 PM UTC
- investigating Feb 02, 2026, 08:04 PM UTC
We are currently experiencing performance issues with Connect Center Multi-Factor Authentication. After the authentication code is entered, users are sent back to the login screen. Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Action Required: Please be aware of issues with Connect Center Multi-Factor Authentication. If you have any questions, feel free to contact your Customer Support Team and refer to Case Number INC-000004049. INC/CSA/Ref # INC48156445
- resolved Feb 02, 2026, 08:36 PM UTC
We wanted to make you aware of an with Connect Center Multi-Factor Authentication. After the authentication code was entered, users were being sent back to the login screen. This issue is now resolved and we apologize for any inconvenience this may have caused. Action Required: no action is required at this time. The issue is now resolved.
Major January 28, 2026 Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest 1h 44m
Started Jan 28, 2026, 08:16 PM UTC· resolved Jan 28, 2026, 10:00 PM UTC
- investigating Jan 28, 2026, 08:16 PM UTC
Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest). This may result in: Bad Gateway Error, Unauthorized Access Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. #INC48074899
- resolved Jan 28, 2026, 10:00 PM UTC
Optum has resolved the earlier issue affecting Edits as a Service (Rapid Retest). Our teams have implemented corrective measures, and this functionality is working as expected. We will continue to monitor Assurance and address issues that may arise. If you experience additional problems, contact the Assurance Support team for assistance. Thank you for your patience as we worked to restore this functionality. #INC48074899
Critical January 28, 2026 Resolved Notice: ACCUREG - ENGAGECARE PROVIDER Login issue 28m
Started Jan 28, 2026, 02:20 PM UTC· resolved Jan 28, 2026, 02:49 PM UTC
- investigating Jan 28, 2026, 02:20 PM UTC
Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible. INC/CSA/Ref #INC48061955
- resolved Jan 28, 2026, 02:49 PM UTC
Teams have identified the login issue and resolve it. Customers are now able to login to the Engage Care Provider product. We apologize for the disruption this has caused and appreciate your patience while teams resolved it. INC/CSA/Ref #INC48061955
Major January 28, 2026 Resolved Notice: Clinical Exchange XMLAPI issue 1h 26m
Started Jan 28, 2026, 01:37 PM UTC· resolved Jan 28, 2026, 03:04 PM UTC
- investigating Jan 28, 2026, 01:37 PM UTC
We are aware of an issue impacting XMLAPI calls to the Clinical Exchange application. Our development teams are engaged, and we are reviewing this issue as a priority. INC/CSA/Ref #INC48061160
- monitoring Jan 28, 2026, 02:46 PM UTC
Development identified and fixed the issue impacting XMLAPI access. We will continue to monitor the system. INC/CSA/Ref #INC48061160
- resolved Jan 28, 2026, 03:04 PM UTC
The XMLAPI access issue has been resolved. We have confirmed that users are now able to access the system without error. We will continue to monitor the system. INC/CSA/Ref # INC48061160
Critical December 23, 2025 Resolved Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies 41m Pharmacy Network Solutions
Started Dec 23, 2025, 03:44 PM UTC· resolved Dec 23, 2025, 04:25 PM UTC
- investigating Dec 23, 2025, 03:44 PM UTC
There has been an issue identified with our e-prescribing service where scripts are not getting through for multiple customers. We are actively working to resolve the issue and will send an update as soon as more information is available. INC/CSA/Ref #INC47355817
- resolved Dec 23, 2025, 04:25 PM UTC
The issue with our e-Prescribing service has been resolved. Connections were refreshed, and the messages were able to process into the hub. The team is monitoring but the issue is now resolved. INC/CSA/Ref #INC47355817
Major December 18, 2025 Resolved Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management. 2h 25m
Started Dec 18, 2025, 11:30 PM UTC· resolved Dec 19, 2025, 01:55 AM UTC
- investigating Dec 18, 2025, 11:30 PM UTC
We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience. INC/CSA/Ref #INC47279556
- investigating Dec 18, 2025, 11:48 PM UTC
We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience. INC/CSA/Ref #INC47279556
- identified Dec 19, 2025, 12:08 AM UTC
We are aware of a service disruption that may temporarily impact your ability to validate NPI within Enrollment Central/Provider Management. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.
- resolved Dec 19, 2025, 01:55 AM UTC
The service disruption previously reported has been resolved. The ability to validate NPI within Enrollment Central/Provider Management is restored. We appreciate your patience during this brief interruption.
Major December 18, 2025 Resolved Notice- Clinical Exchange- delay with results processing 1h 30m
Started Dec 18, 2025, 02:43 PM UTC· resolved Dec 18, 2025, 04:13 PM UTC
- investigating Dec 18, 2025, 02:43 PM UTC
Clinical Exchange is currently experiencing an issue that is impacting results processing. While the application is online and orders are processing as expected, there is a delay with results processing. We will provide updates as more information becomes available. #INC47259235
- identified Dec 18, 2025, 03:57 PM UTC
Results are now processing as expected and the issue is still being investigated. We will provide updates as more information becomes available.
- resolved Dec 18, 2025, 04:13 PM UTC
All results have been processed. Thank you for your patience as our teams worked to resolve this issue.
Major December 5, 2025 Resolved Notice: ENGAGECARE PROVIDER - Logout Issues. 1h 56m
Started Dec 05, 2025, 03:06 PM UTC· resolved Dec 05, 2025, 05:03 PM UTC
- monitoring Dec 05, 2025, 03:06 PM UTC
Optum Insight EngageCare users may have experienced recurring logouts from the application. Our teams have implemented a fix and are actively monitoring to ensure stability. We understand how disruptive this can be and want to assure you that resolving this issue has been our top priority. Thank you for your patience and understanding as we continue to monitor and maintain a seamless experience. #INC47002587
- resolved Dec 05, 2025, 05:03 PM UTC
Optum Insight EngageCare previously experienced logout issues affecting some users. The issue has been investigated and a corrective change has been implemented. Normal sign‑in and session behavior has resumed, and our teams are continuing to monitor the environment to ensure ongoing stability. No customer action is required. If you continue to experience any related issues, please contact Support. #INC47002587
Major December 5, 2025 Resolved notice : Medical Network Real time and RCM ASSURANCE- Cloudflare service is available 3m
Started Dec 05, 2025, 10:47 AM UTC· resolved Dec 05, 2025, 10:50 AM UTC
- investigating Dec 05, 2025, 10:47 AM UTC
We are aware of an issue involving Medical Network Real time and RCM ASSURANCE . Our teams are currently working closely to minimize any impact and restore services. We appreciate your patience as we work to resolve this issue as quickly as possible #INC46998736
- resolved Dec 05, 2025, 10:50 AM UTC
The cloud fare issue has been resolved and services are available. Thank you for your understanding and patience as we worked to resolve this matter. #INC46998736
Major November 28, 2025 Resolved Notice- MEDRX AZURE- claim processing issues 1h 43m MedRx
Started Nov 28, 2025, 03:49 PM UTC· resolved Nov 28, 2025, 05:32 PM UTC
- investigating Nov 28, 2025, 03:49 PM UTC
MedRx Optum Insight is currently encountering claim processing issues specifically related to pharmacy number rejections within the Medicare Vaccine program. The issue is actively being investigated by our team. We are committed to resolving the problem and will provide an update as soon as more information becomes available. #INC46878007
- resolved Nov 28, 2025, 05:32 PM UTC
MedRx previously experienced claim processing issues related to pharmacy number rejections within the Medicare Vaccine program. The issue has been fully investigated and resolved. All impacted claims have been addressed, and normal processing has resumed.
Major November 25, 2025 Resolved Notice - Medical Network Relay Exchange - Service Disruption involving Enrollment Central and the Provider Management Tool 59m
Started Nov 25, 2025, 05:03 PM UTC· resolved Nov 25, 2025, 06:03 PM UTC
- investigating Nov 25, 2025, 05:03 PM UTC
We’re experiencing an issue with one of our partners that may temporarily affect adding new enrollments and provider creation. We’re working to fix this quickly and appreciate your patience. INC # INC46831590
- resolved Nov 25, 2025, 06:03 PM UTC
Issue with our partner is now resolved, adding new enrollments and provider creation has been restored. Thank you for your understanding and patience as we worked to resolve this matter.