Optum incident
Resolved Notice - CENTRAL SERVICE EPR - Users are able to select patients, retrieve prescription details, or identify and merge duplicate patient records.
Resolved after 3 hours 18 minutes, affecting Pharmacy Software Solutions, on February 10, 2026.
The technical team has resolved the issue, and all systems are now operational. Thank you for your patience while we worked to restore the service.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:49 PM UTC
We are aware of an issue impacting users’ ability to select patients, retrieve prescription information, and identify or merge duplicate patient records. The issue is under investigation, and we will provide an update within the next hour. #INC48338752
- identified Feb 10, 2026, 11:04 PM UTC
We are still seeing improvements in connectivity and response time. We are seeing some issues with wso2 and are in the process of restarting services. This would affect ePharmacy API requests and Central Prescriber. We will provide updates as more information becomes available. #INC48338752
- monitoring Feb 11, 2026, 12:21 AM UTC
We are seeing a return to normal operational behavior but will continue to monitor. We will provide updates as more information becomes available. #INC48338752
- resolved Feb 11, 2026, 01:08 AM UTC
The technical team has resolved the issue, and all systems are now operational. Thank you for your patience while we worked to restore the service.
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