Optum incident
Resolved Incident: Pharmacy Claims Processor OptumRx Intermittent Claims Processing Issues
Resolved after 1 hour 17 minutes, affecting Pharmacy Network Solutions, on August 6, 2026.
The pharmacy claims processor OptumRx's issues were resolved Aug. 6, 2026, 11:30 a.m. ET. Pharmacies that received error responses when sending to OptumRx through the Optum Insight Switch should resubmit to the processor.
Affected components
Update timeline
- identified Aug 06, 2026, 04:05 PM UTC
The pharmacy claims processor OptumRx is experiencing intermittent claim processing. OptumRx has identified the issue and is working towards resolution. Pharmacies may receive "ERX06 (Processor Timed out)" error responses when sending claims to this processor, please submit the claim again. Optum Insight switch is monitoring and will update this page when the issue is known to be resolved.
- resolved Aug 06, 2026, 05:22 PM UTC
The pharmacy claims processor OptumRx's issues were resolved Aug. 6, 2026, 11:30 a.m. ET. Pharmacies that received error responses when sending to OptumRx through the Optum Insight Switch should resubmit to the processor.
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