Optum incident
Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest
Resolved after 1 hour 44 minutes, on January 28, 2026.
Optum has resolved the earlier issue affecting Edits as a Service (Rapid Retest). Our teams have implemented corrective measures, and this functionality is working as expected. We will continue to monitor Assurance and address issues that may arise. If you experience additional problems, contact the Assurance Support team for assistance. Thank you for your patience as we worked to restore this functionality. #INC48074899
Update timeline
- investigating Jan 28, 2026, 08:16 PM UTC
Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest). This may result in: Bad Gateway Error, Unauthorized Access Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. #INC48074899
- resolved Jan 28, 2026, 10:00 PM UTC
Optum has resolved the earlier issue affecting Edits as a Service (Rapid Retest). Our teams have implemented corrective measures, and this functionality is working as expected. We will continue to monitor Assurance and address issues that may arise. If you experience additional problems, contact the Assurance Support team for assistance. Thank you for your patience as we worked to restore this functionality. #INC48074899
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