Optum incident
Resolved Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies
Resolved after 41 minutes, affecting Pharmacy Network Solutions, on December 23, 2025.
The issue with our e-Prescribing service has been resolved. Connections were refreshed, and the messages were able to process into the hub. The team is monitoring but the issue is now resolved. INC/CSA/Ref #INC47355817
Affected components
Update timeline
- investigating Dec 23, 2025, 03:44 PM UTC
There has been an issue identified with our e-prescribing service where scripts are not getting through for multiple customers. We are actively working to resolve the issue and will send an update as soon as more information is available. INC/CSA/Ref #INC47355817
- resolved Dec 23, 2025, 04:25 PM UTC
The issue with our e-Prescribing service has been resolved. Connections were refreshed, and the messages were able to process into the hub. The team is monitoring but the issue is now resolved. INC/CSA/Ref #INC47355817
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