Optum incident
Resolved Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management.
Resolved after 2 hours 25 minutes, on December 18, 2025.
The service disruption previously reported has been resolved. The ability to validate NPI within Enrollment Central/Provider Management is restored. We appreciate your patience during this brief interruption.
Update timeline
- investigating Dec 18, 2025, 11:30 PM UTC
We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience. INC/CSA/Ref #INC47279556
- investigating Dec 18, 2025, 11:48 PM UTC
We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience. INC/CSA/Ref #INC47279556
- identified Dec 19, 2025, 12:08 AM UTC
We are aware of a service disruption that may temporarily impact your ability to validate NPI within Enrollment Central/Provider Management. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.
- resolved Dec 19, 2025, 01:55 AM UTC
The service disruption previously reported has been resolved. The ability to validate NPI within Enrollment Central/Provider Management is restored. We appreciate your patience during this brief interruption.
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