Natterbox Outage History
Natterbox is up right nowPingoru has recorded 11 incidents for Natterbox: 11 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 2 | 65 of 744 (9%) |
| June 2026 | 4 | 114 of 720 (16%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 6 of 720 (1%) |
| October 2026 | 2 | 42 of 547 (8%) |
Incidents, newest first
Major October 5, 2026 Service Degradation: Digital Messaging (SMS, WhatsApp, Web Chat) 1d Natterbox SMS, PCI Payments (PCI Payments — APAC), PCI Payments (PCI Payments — EMEA), PCI Payments (PCI Payments — North America)
Started Oct 05, 2026, 02:33 PM UTC· resolved Oct 06, 2026, 03:08 PM UTC
- identified Oct 05, 2026, 02:33 PM UTC
We are actively investigating an issue currently affecting both sending and receiving SMS. Our technical team is working to identify the cause and restore full functionality. We will update our status page with further details as our investigation progresses.
- identified Oct 05, 2026, 02:50 PM UTC
The service degradation is currently impacting broader digital channels, including SMS, WhatsApp, and Web Chat. Our technical team is actively working to restore normal service. We will update our status page with further details as our investigation progresses.
- monitoring Oct 05, 2026, 04:27 PM UTC
A mitigation has been applied, and all digital messaging services are currently operational. We are continuing to monitor platform performance closely while our engineering team finalises a permanent resolution.
Minor October 3, 2026 Some calls using AI component not connecting 17h 7m Call Routing & Policies, 3rd Party Integrations, 3rd Party Integrations (3rd Party Integrations — Salesforce), PCI Payments (PCI Payments — APAC) and 2 more
Started Oct 03, 2026, 06:08 PM UTC· resolved Oct 04, 2026, 11:15 AM UTC
- investigating Oct 03, 2026, 06:08 PM UTC
Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and will further provide updates when possible.
Major September 16, 2026 Salesforce Service Incident: Impact on Natterbox CTI 5h 38m Natterbox CTI, 3rd Party Integrations, 3rd Party Integrations (3rd Party Integrations — Salesforce), PCI Payments (PCI Payments — APAC) and 2 more
Started Sep 16, 2026, 09:07 AM UTC· resolved Sep 16, 2026, 02:45 PM UTC
- identified Sep 16, 2026, 09:07 AM UTC
Please be advised that Salesforce is currently experiencing a service incident. This isn't an issue with the Natterbox Platform, but because our services are integrated with Salesforce, Natterbox CTI (Computer Telephony Integration) may be temporarily impacted during this time. What you should do: We highly recommend that customers directly monitor the Salesforce Status Page (https://status.salesforce.com) for the most immediate updates regarding their platform's recovery. Next updates: We are actively awaiting further updates directly from Salesforce and will update this Natterbox status page as soon as new information becomes available.
- identified Sep 16, 2026, 09:51 AM UTC
The Natterbox Customer Support team is also affected intermittently by this Salesforce service incident. Because our internal teams are currently unable to reliably access Salesforce and customer account records, please expect some delays in our response times. We are doing everything we can to assist you using fallback workflows, and we appreciate your patience and understanding while Salesforce works to resolve this issue.
Major July 1, 2026 Transcriptions 2h 10m Call Recording & Speech Analysis, Call Recording & Speech Analysis (Call Recording & Speech Analysis — Live Call Transcription)
Started Jul 01, 2026, 08:32 AM UTC· resolved Jul 01, 2026, 10:42 AM UTC
- identified Jul 01, 2026, 08:32 AM UTC
We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses.
- monitoring Jul 01, 2026, 09:46 AM UTC
Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
Major June 25, 2026 Wallboards 1h 1m Natterbox Wallboards, Natterbox Wallboards (Natterbox Wallboards — Wallboards v2 (Flightdeck))
Started Jun 25, 2026, 11:03 AM UTC· resolved Jun 25, 2026, 12:05 PM UTC
- identified Jun 25, 2026, 11:03 AM UTC
We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.
- monitoring Jun 25, 2026, 11:33 AM UTC
Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
Minor June 20, 2026 Conversational AI 1d 14h Call Routing & Policies, PCI Payments (PCI Payments — APAC), PCI Payments (PCI Payments — EMEA), PCI Payments (PCI Payments — North America)
Started Jun 20, 2026, 06:08 PM UTC· resolved Jun 22, 2026, 08:42 AM UTC
- identified Jun 20, 2026, 06:08 PM UTC
We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused.
Minor June 11, 2026 Dial Lists 1h 32m Natterbox CTI, PCI Payments (PCI Payments — APAC), PCI Payments (PCI Payments — EMEA), PCI Payments (PCI Payments — North America)
Started Jun 11, 2026, 10:07 AM UTC· resolved Jun 11, 2026, 11:40 AM UTC
- identified Jun 11, 2026, 10:07 AM UTC
We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.
- monitoring Jun 11, 2026, 11:08 AM UTC
Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
Minor June 4, 2026 Essential Service Maintenance 3d Natterbox CTI, Natterbox Service Cloud Voice, Natterbox Freedom Web, PCI Payments (PCI Payments — APAC) and 2 more
Started Jun 04, 2026, 08:09 AM UTC· resolved Jun 07, 2026, 09:05 AM UTC
- identified Jun 04, 2026, 08:09 AM UTC
Essential Service Maintenance — Sunday 7 June 2026. 03:00-04:00 AM UTC, 04:00-05:00 AM BST Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide updates via Natterbox Status when the maintenance begins as well as when it is complete and services are restored.
- monitoring Jun 07, 2026, 03:00 AM UTC
Our scheduled maintenance to update the Natterbox connection to your Salesforce environment has now begun. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide another update on this page as soon as the maintenance is complete and services are restored.
- monitoring Jun 07, 2026, 03:57 AM UTC
Our scheduled maintenance has been completed, and all services are now fully operational. We will continue to monitor to ensure no issues. If you experience any critical issues following this update, please call our support team directly by phone. For non-urgent queries, you can also reach us at [email protected] or on our customer support page. Thank you for your patience during this update.
Major May 26, 2026 CTI Connectivity 2h 26m Natterbox CTI, PCI Payments (PCI Payments — APAC), PCI Payments (PCI Payments — EMEA), PCI Payments (PCI Payments — North America)
Started May 26, 2026, 10:54 AM UTC· resolved May 26, 2026, 01:21 PM UTC
- identified May 26, 2026, 10:54 AM UTC
We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses.
- monitoring May 26, 2026, 12:55 PM UTC
Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
Major April 29, 2026 Webphone Connectivity 54m Natterbox CTI, PCI Payments (PCI Payments — APAC), PCI Payments (PCI Payments — EMEA), PCI Payments (PCI Payments — North America)
Started Apr 29, 2026, 07:52 AM UTC· resolved Apr 29, 2026, 08:47 AM UTC
- investigating Apr 29, 2026, 07:52 AM UTC
We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses.
- monitoring Apr 29, 2026, 08:09 AM UTC
Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.