Resolved after 2 hours 26 minutes, affecting Natterbox CTI and PCI Payments (PCI Payments — APAC) and 1 more, on May 26, 2026.
Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
Affected components
Update timeline
- identified May 26, 2026, 10:54 AM UTC
We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses.
- monitoring May 26, 2026, 12:55 PM UTC
Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues.
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