Resolved after 17 hours 7 minutes, affecting Call Routing & Policies and 3rd Party Integrations and 1 more, on October 3, 2026.
Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and will further provide updates when possible.
Affected components
Call Routing & Policies3rd Party Integrations3rd Party Integrations (3rd Party Integrations — Salesforce)PCI Payments (PCI Payments — APAC)PCI Payments (PCI Payments — EMEA)PCI Payments (PCI Payments — North America)
Update timeline
- investigating Oct 03, 2026, 06:08 PM UTC
Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and will further provide updates when possible.
Your product runs on more than Natterbox
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services