Is Natterbox down?
Last checked 3m agoNo incidents right now.
Natterbox is operational right now. Last checked 3m ago; the most recent incident resolved 25d ago.
Real-time Natterbox status, recent outages, and incident history: pulled directly from Natterbox's official status page at status.natterbox.com every 5 minutes. Pingoru tracks 50 Natterbox services and has captured 3 incidents in the last 90 days (99.27% uptime). Get email, Slack, Discord, or webhook alerts the moment Natterbox reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Natterbox SMSPCI Payments — APACPCI Payments — EMEAPCI Payments — North America
Timeline · 3 updates
- identified · Oct 05, 2026, 02:33 PM UTC
We are actively investigating an issue currently affecting both sending and receiving SMS. Our technical team is working to identify the cause and restore full functionality. We will update our status page with further details as our investigation progresses.
- identified · Oct 05, 2026, 02:50 PM UTC
The service degradation is currently impacting broader digital channels, including SMS, WhatsApp, and Web Chat. Our technical team is actively working to restore normal service. We will update our status page with further details as our investigation progresses.
- monitoring · Oct 05, 2026, 04:27 PM UTC
A mitigation has been applied, and all digital messaging services are currently operational. We are continuing to monitor platform performance closely while our engineering team finalises a permanent resolution.
Latest: A mitigation has been applied, and all digital messaging services are currently operational. We are continuing to monitor platform performance closely while our engineering team fi…
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- Call Routing & Policies3rd Party Integrations3rd Party Integrations — SalesforcePCI Payments — APACPCI Payments — EMEAPCI Payments — North America
Timeline · 1 update
- investigating · Oct 03, 2026, 06:08 PM UTC
Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and will further provide updates when possible.
Latest: Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and will further provide …
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- Natterbox CTI3rd Party Integrations3rd Party Integrations — SalesforcePCI Payments — APACPCI Payments — EMEAPCI Payments — North America
Timeline · 2 updates
- identified · Sep 16, 2026, 09:07 AM UTC
Please be advised that Salesforce is currently experiencing a service incident. This isn't an issue with the Natterbox Platform, but because our services are integrated with Salesforce, Natterbox CTI (Computer Telephony Integration) may be temporarily impacted during this time. What you should do: We highly recommend that customers directly monitor the Salesforce Status Page (https://status.salesforce.com) for the most immediate updates regarding their platform's recovery. Next updates: We are actively awaiting further updates directly from Salesforce and will update this Natterbox status page as soon as new information becomes available.
- identified · Sep 16, 2026, 09:51 AM UTC
The Natterbox Customer Support team is also affected intermittently by this Salesforce service incident. Because our internal teams are currently unable to reliably access Salesforce and customer account records, please expect some delays in our response times. We are doing everything we can to assist you using fallback workflows, and we appreciate your patience and understanding while Salesforce works to resolve this issue.
Latest: The Natterbox Customer Support team is also affected intermittently by this Salesforce service incident. Because our internal teams are currently unable to reliably access Salesfor…
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Incident record
Since April 2026 · Status.io · 50 components checked every 5 minutesThe longest incident in the last year, Essential Service Maintenance on June 4, 2026, ran for 3 days.
Most affected components, last 12 months
- PCI Payments — APAC9
- PCI Payments — EMEA9
- PCI Payments — North America9
- Natterbox CTI6
- 3rd Party Integrations2
Latest incidents
- Service Degradation: Digital Messaging (SMS, WhatsApp, Web Chat)
We are actively investigating an issue currently affecting both sending and receiving SMS. Our technical team is working to identify the cause and restore full…
- Some calls using AI component not connecting
Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and…
- Salesforce Service Incident: Impact on Natterbox CTI
Please be advised that Salesforce is currently experiencing a service incident. This isn't an issue with the Natterbox Platform, but because our services are…
- Started Oct 05, 2026, 02:33 PM UTC · Resolved Oct 06, 2026, 03:08 PM UTC · 1d
- Started Oct 03, 2026, 06:08 PM UTC · Resolved Oct 04, 2026, 11:15 AM UTC · 17h 7m
- Started Sep 16, 2026, 09:07 AM UTC · Resolved Sep 16, 2026, 02:45 PM UTC · 5h 38m