Natterbox incident
Service Degradation: Digital Messaging (SMS, WhatsApp, Web Chat)
Resolved after 1 day, affecting Natterbox SMS and PCI Payments (PCI Payments — APAC) and 1 more, on October 5, 2026.
A mitigation has been applied, and all digital messaging services are currently operational. We are continuing to monitor platform performance closely while our engineering team finalises a permanent resolution.
Affected components
Update timeline
- identified Oct 05, 2026, 02:33 PM UTC
We are actively investigating an issue currently affecting both sending and receiving SMS. Our technical team is working to identify the cause and restore full functionality. We will update our status page with further details as our investigation progresses.
- identified Oct 05, 2026, 02:50 PM UTC
The service degradation is currently impacting broader digital channels, including SMS, WhatsApp, and Web Chat. Our technical team is actively working to restore normal service. We will update our status page with further details as our investigation progresses.
- monitoring Oct 05, 2026, 04:27 PM UTC
A mitigation has been applied, and all digital messaging services are currently operational. We are continuing to monitor platform performance closely while our engineering team finalises a permanent resolution.
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