Resolved after 1 day 14 hours, affecting Call Routing & Policies and PCI Payments (PCI Payments — APAC) and 1 more, on June 20, 2026.
We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused.
Affected components
Update timeline
- identified Jun 20, 2026, 06:08 PM UTC
We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused.
Your product runs on more than Natterbox
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services