MOREnet Outage History

Started Jan 18, 2026, 02:28 PM UTC· resolved Jan 19, 2026, 01:22 PM UTC

1. investigating Jan 18, 2026, 02:28 PM UTC

   Sites: NE Vernon Co SD Description: Fiber fault, known condition: Brightspeed Ticket #: CS13811778, MORENET - 507390367, currently being worked. They are in the isolation phase of the work. The cell towers are also down so updates are not forth coming until significant repair work has been done.

2. monitoring Jan 18, 2026, 05:24 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jan 18, 2026, 05:25 PM UTC

   all clear not received as of yet, but systems are operable.

4. resolved Jan 19, 2026, 01:22 PM UTC

   Issue has been resolved, all clear from vendor

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Started Jan 14, 2026, 06:32 PM UTC· resolved Jan 14, 2026, 11:10 PM UTC

1. investigating Jan 14, 2026, 06:32 PM UTC

   Sites: Billings R-IV Elementary School Christian County Library District - Clever Branch Clever R-V Marionville Branch Barry-Lawrence Regional Library Monett R-I Pacific Branch - Scenic Regional Library Pierce City R-VI Republic Branch - Springfield-Greene County Library Republic R-III Description: Outage picked up on monitoring and is under investigation. Tickets have been created with vendor. Updates posted as received.

2. investigating Jan 14, 2026, 08:24 PM UTC

   still under investigation (locating and isolating). The issue has been handed off to a field time for AT&T, most likely a fiber cut.

3. monitoring Jan 14, 2026, 09:33 PM UTC

   all sites are in recovery. I have not received a status update, root cause or "all hands off" from AT&T yet.

4. resolved Jan 14, 2026, 11:10 PM UTC

   sites recovered around 3:30pm. No root cause has been given. I will email the members tomorrow if an root cause is given as it is after hours now.

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Started Dec 17, 2025, 08:07 AM UTC· resolved Jan 15, 2026, 07:54 PM UTC

1. investigating Dec 17, 2025, 08:07 AM UTC

   MOREnet is currently investigating this ouage and in contact with underlying carrier.

2. monitoring Dec 17, 2025, 09:48 AM UTC

   Connections came back up before last mile provider was contacted. We are awaiting information of cause of outage.

3. resolved Jan 15, 2026, 07:54 PM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 02:56 PM UTC· resolved Dec 05, 2025, 03:31 PM UTC

1. investigating Dec 05, 2025, 02:56 PM UTC

   Some redundant services might be affected due to loss of power. No outages are expected unless additional outages are experienced.

2. resolved Dec 05, 2025, 03:31 PM UTC

   This incident has been resolved.

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Started Nov 19, 2025, 07:09 PM UTC· resolved Nov 20, 2025, 02:38 PM UTC

1. investigating Nov 19, 2025, 07:09 PM UTC

   Fiber has been hit. Both vendors have been engaged for dispatch. Affected sites are: Maries County Library Belle - Heartland Regional Library System Maries Co. R-II Maries Co. R-II - Middle School Updates will follow. MOREnet NOC

2. investigating Nov 19, 2025, 08:29 PM UTC

   A 24-strand cut fiber was identified due third-party construction activity in the Belle, MO vicinity. Splicing crews are on their way. MOREnet NOC

3. investigating Nov 19, 2025, 11:06 PM UTC

   A secondary LEC fiber Repair Team is en route to the fault site with a two-hour ETA. The next update will be issued upon their arrival. MOREnet NOC

4. identified Nov 20, 2025, 02:21 AM UTC

   Brightspeed and Lumen NOC's are standing by for confirmation that excavation is underway. MOREnet NOC

5. resolved Nov 20, 2025, 02:38 PM UTC

   This incident has been resolved. Root Cause: A fiber cut in Belle, MO, impacted client services. Fix Action: The fiber was spliced, thus restoring client services to a stable condition. MOREnet NOC

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Started Nov 19, 2025, 02:41 PM UTC· resolved Nov 19, 2025, 06:32 PM UTC

1. investigating Nov 19, 2025, 02:41 PM UTC

   Lumen performed scheduled fiber maintenance at midnight, and it appears an issue was introduced during that work. We have engaged Lumen’s NOC and are awaiting updates. Chilhowee R-IV Craig R-III Pleasant Hill Branch - Cass County Library Shawnee R-III Updates will follow. MOREnet NOC

2. identified Nov 19, 2025, 02:44 PM UTC

   The Lumen NOC has confirmed that a planned maintenance scheduled to be completed by 12:00 GMT on November 19, 2025 has exceeded the defined window. Splicing was completed; however, some services remain impacted. Field Operations has been engaged to test the affected fiber span in an effort to isolate the reason for the continued impact, and is onsite setting up test equipment. Splicers are onsite, and will remain on standby in the event that additional splicing is required.

3. identified Nov 19, 2025, 04:07 PM UTC

   Additional testing indicates the light signal is traveling 23.7 miles along the fiber path. The Outside Plant Engineer (OSPE) is reviewing test results and comparing them with network records to determine the location of the fault. MOREnet NOC

4. identified Nov 19, 2025, 04:07 PM UTC

   The splice team is working on the final three splices for the 96-count cable. Additional splicers are en route to assist with restoration on the 288-count cable. MOREnet NOC

5. resolved Nov 19, 2025, 06:32 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:04 AM UTC· resolved Dec 03, 2025, 03:12 PM UTC

1. investigating Nov 18, 2025, 12:04 AM UTC

   We are investigating the issue.

2. investigating Nov 18, 2025, 12:04 AM UTC

   Damage has been located and vendor will start repairs as soon as splice crews are on site. No etr has been given by fiber provider.

3. identified Nov 18, 2025, 05:08 AM UTC

   The issue has been identified and a fix is being implemented.

4. identified Nov 18, 2025, 05:08 AM UTC

   Damage has been located and vendor will start repairs as soon as splice crews are on site. No etr has been given by fiber provider.

5. identified Nov 18, 2025, 01:32 PM UTC

   Splice crews are on site continuing to splice. Current etr is noon.

6. identified Nov 18, 2025, 03:26 PM UTC

   Vendor has completed some spices and expects to be hands off at 10am CST.

7. identified Nov 18, 2025, 08:40 PM UTC

   The end provider has confirmed that they are hands off.

8. resolved Dec 03, 2025, 03:12 PM UTC

   This incident has been resolved.

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Started Nov 11, 2025, 01:02 PM UTC· resolved Nov 11, 2025, 07:14 PM UTC

1. investigating Nov 11, 2025, 01:02 PM UTC

   Known Outage Affecting the following sites under investigation. No ETR at this time: Cole Camp Branch - Boonslick Regional Library Cole Camp R-I Jamestown School Lincoln R-II Warsaw Branch - Boonslick Regional Library Warsaw R-IX

2. identified Nov 11, 2025, 01:10 PM UTC

   This is a confirmed fiber cut. Crews are actively engaged in locating the exact location of the fault for splicing and repair. No ETR given at this time.

3. identified Nov 11, 2025, 02:11 PM UTC

   Splicers are enroute to the cut location. ETA is 2 hours. There is no ETR. Additional information will be provided as it becomes available

4. monitoring Nov 11, 2025, 03:49 PM UTC

   all clear given by upper level network team.

5. resolved Nov 11, 2025, 07:14 PM UTC

   This incident has been resolved.

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Started Nov 07, 2025, 07:29 PM UTC· resolved Nov 08, 2025, 01:09 PM UTC

1. identified Nov 07, 2025, 07:29 PM UTC

   K-Power Net has identified a suspected fiber cut in the Kansas City area causing an outage the below MOREnet circuits. Field technicians are still isolating and troubleshooting. El Dorado Springs R-II Butler R-V Davis R-XII Midway R-I Cedar County Library El Dorado Branch

2. identified Nov 07, 2025, 10:18 PM UTC

   Fiber damage was located and repair crews are onsite. Restoration efforts have begun but no ETR at this time.

3. identified Nov 08, 2025, 02:29 AM UTC

   Splicers are continuing to work to repair two damaged cables near Kansas city. No ETR at this time.

4. resolved Nov 08, 2025, 01:09 PM UTC

   Services restored at approximately 3:30AM after damaged fibers were repaired.

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Started Nov 07, 2025, 06:36 PM UTC· resolved Nov 08, 2025, 02:23 AM UTC

1. investigating Nov 07, 2025, 06:36 PM UTC

   There appears to be a large fiber cut affecting KPower and AT&T backhaul near St. Louis, MO. We are working with vendors to locate. Affected sites are as follows: A T Still University - St. Louis Affton High - Affton 101 Boncl R-X Butler R-V Callaway County Public Library - Daniel Boone Regional Library Davis R-XII El Dorado Branch - Cedar County Library El Dorado Springs R-II Fulton 58 Gideon 37 Hancock Place Hannibal Campus - Moberly Area Community College Hannibal LaGrange University John Burroughs School Kennett Higher Education Center - SEMO Korf Gymnasium/Administration Building - Hannibal 60 Leopold R-III Main Library - Mississippi County Library Maplewood Public Library Mexico Branch - Mexico-Audrain County Library Mexico Campus - Moberly Area Community College Midway R-I Mitchell Memorial Library - Mississippi County Library Osage Beach Library - Camden County Library Poplar Bluff Public Library Rhodes Memorial Library - New Madrid County Library Union R-XI Middle School University Physicians Fulton Webster Groves Public Library Zalma R-V Updates will follow. MOREnet NOC

2. identified Nov 07, 2025, 07:22 PM UTC

   AT&T has isolated the issue to a failed card in an AT&T central office. They are pending tech dispatch to the location. No ETA at this time.

3. identified Nov 07, 2025, 09:11 PM UTC

   AT&T is still pending technician dispatch to the central office to troubleshoot a DWDM failure.

4. monitoring Nov 08, 2025, 12:11 AM UTC

   Alarms have cleared and service restored. Awaiting final confirmation of repair from AT&T.

5. resolved Nov 08, 2025, 02:23 AM UTC

   AT&T confirmed cards had to be replaced to restore services and technicians are now hands off.

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Started Oct 30, 2025, 02:02 PM UTC· resolved Nov 04, 2025, 07:37 PM UTC

1. investigating Oct 30, 2025, 02:02 PM UTC

   Spectrum is having a major disruption in their network causing packet loss and drops. We are working with them now to determine the cause and apply a fix. Fredericktown Branch - Ozark Regional Library Kirkwood Public Library Pleasant Hill R-III Valley Park Community Library Kearney R-I Richmond Heights Memorial Library Southern Boone County Public Library - Daniel Boone Regional Library Bourbon Branch - Crawford County Library District Warren County R-III Wright City R-II Updates will follow. MOREnet NOC

2. investigating Oct 30, 2025, 04:37 PM UTC

   Charter has escalated this to their carrier group. Updates will follow. MOREnet NOC

3. investigating Oct 30, 2025, 09:07 PM UTC

   The incident has been escalated to Tier 2 Carrier with Charter. Performance has improved slightly, but we are still seeing significant loss. Updates will follow. MOREnet NOC

4. identified Oct 31, 2025, 01:49 PM UTC

   Charter is still working on tracking down the cause and implementing a fix. This has been escalated higher. MOREnet NOC

5. identified Nov 01, 2025, 04:34 PM UTC

   Packet loss has shown improvement. We’re continuing to work with Charter’s Carrier team to further clean up the issue and monitor results. This process will continue over the next few days as we verify stability. Additional updates will be provided as we progress. MOREnet NOC

6. identified Nov 03, 2025, 04:36 PM UTC

   As bandwidth increased this morning, we observed packet loss accumulating again. All data has been relayed to Charter’s NOC, and they are actively working toward a resolution. The issue has been escalated further for higher-level review. Thank you for your patience as we await Charter’s updates. MOREnet NOC

7. monitoring Nov 04, 2025, 02:42 PM UTC

   Charter has implemented a fix. We will continue monitoring over the next several hours to ensure stability during peak hours for the affected sites. MOREnet NOC

8. resolved Nov 04, 2025, 07:37 PM UTC

   This incident has been resolved.

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Started Oct 19, 2025, 03:47 PM UTC· resolved Oct 20, 2025, 12:49 PM UTC

1. identified Oct 19, 2025, 03:47 PM UTC

   Bluebird Fiber is experiencing a network issue in Lee's Summit that is causing an outage on the below MOREnet circuits. Bluebird techs are still investigating the issue. No ETR. Circuits: Ballard R-II Trails Regional Library Holden Branch University of Central Missouri KC Circuit

2. identified Oct 19, 2025, 07:30 PM UTC

   Bluebird has isolated the area of fiber damage. Splicers are en route with ETA 2 hrs. Construction crews also en route with ETA 3 hours.

3. identified Oct 19, 2025, 10:29 PM UTC

   Splice crews are on site and identified damage to the fiber in front of a newly-installed residential driveway. Construction crews are expected to arrive shortly. No ETR.

4. identified Oct 19, 2025, 11:43 PM UTC

   Crews on site have exposed both ends of the fiber break and will begin pulling new fiber in soon.

5. identified Oct 20, 2025, 12:26 AM UTC

   New fiber has been pulled in, both sides are being prepped for splicing.

6. identified Oct 20, 2025, 01:40 AM UTC

   Crews continue splicing with no ETR. Services should begin restoring as splicing continues. Construction crews are hands-off, however splice crews remain on site and continue splicing.

7. monitoring Oct 20, 2025, 02:20 AM UTC

   MOREnet circuits have been restored.

8. resolved Oct 20, 2025, 12:49 PM UTC

   Splicers were hands off at 21:22 and all services restored with no further issues.

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