MOREnet incident

Bluebird Fiber Outage

Resolved after 21 hours 1 minute, affecting Carrier Network, on October 19, 2025.

resolved Oct 20, 2025, 12:49 PM UTC

Splicers were hands off at 21:22 and all services restored with no further issues.

Started
Oct 19, 2025, 03:47 PM UTC
Resolved
Oct 20, 2025, 12:49 PM UTC
Duration
21h 1m
Detected by Pingoru
Oct 19, 2025, 03:47 PM UTC

Affected components

Carrier Network

Update timeline

  1. identified Oct 19, 2025, 03:47 PM UTC

    Bluebird Fiber is experiencing a network issue in Lee's Summit that is causing an outage on the below MOREnet circuits. Bluebird techs are still investigating the issue. No ETR. Circuits: Ballard R-II Trails Regional Library Holden Branch University of Central Missouri KC Circuit

  2. identified Oct 19, 2025, 07:30 PM UTC

    Bluebird has isolated the area of fiber damage. Splicers are en route with ETA 2 hrs. Construction crews also en route with ETA 3 hours.

  3. identified Oct 19, 2025, 10:29 PM UTC

    Splice crews are on site and identified damage to the fiber in front of a newly-installed residential driveway. Construction crews are expected to arrive shortly. No ETR.

  4. identified Oct 19, 2025, 11:43 PM UTC

    Crews on site have exposed both ends of the fiber break and will begin pulling new fiber in soon.

  5. identified Oct 20, 2025, 12:26 AM UTC

    New fiber has been pulled in, both sides are being prepped for splicing.

  6. identified Oct 20, 2025, 01:40 AM UTC

    Crews continue splicing with no ETR. Services should begin restoring as splicing continues. Construction crews are hands-off, however splice crews remain on site and continue splicing.

  7. monitoring Oct 20, 2025, 02:20 AM UTC

    MOREnet circuits have been restored.

  8. resolved Oct 20, 2025, 12:49 PM UTC

    Splicers were hands off at 21:22 and all services restored with no further issues.

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