MOREnet had 61 outages in the last 2 years totaling 415h 41m of downtime — averaging 2.5 incidents per month.
There were 61 MOREnet outages since October 19, 2025 totaling 415h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
Engineers are currently working on equipment outage. ETR ~60 minutes.
Issue has been resolved secondary to a reboot.
MOREnet engineers are investigating a possible fiber cut affecting some AT&T aggregation. Updates will follow. Affected sites: Poplar Bluff Public Library Scott Co. R-IV Zalma R-V MOREnet NOC
AT&T has identified a major network failure. Updates will follow. MOREnet NOC
AT&T splicing technicians have been dispatched out. No ETR has been provided at this time. MOREnet NOC
AT&T Techs have spliced both ends of the cable. We are seeing circuits restore, but will await a final "hands off" confirmation from AT&T before resolving this outage. MOREnet NOC
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
SItes: Marionville R-IX Monett R-I Pierce City R-VI Description: Outage noted in the Springfield area. Case has been opened with vendor w/updates provided as given. Investigation underway.
Issue deemed part of a higher-level network outage under investigation. Isolation efforts continue.
This issue was referred to a specialist crew who are determining the scope/fix for fault. No ETR given as of yet.
A fix has been implemented but an all-clear has not been given.
This incident has been resolved.
Vendor contacted and they are already aware of Fiber Cut in the Oxley area. Members currently not affected as able to reroute.
Technicians continue to work to splice fiber.
As the vendor continues to work on splicing fibers I am seeing member connections started to be affected and may not be rerouting. We have asked for an update.
Looks like all connections are back up at this time. We will continue to monitor.
This incident has been resolved.
MOREnet engineers have identified an equipment failure on the MOREnet backbone and are working to get the device back online. The affected sites are: Alton R-IV Capital Region Medical Center - Madison St Cole Co. R-V Dora R-III Fairview R-XI Fredericktown R-I Gainesville R-V Glenwood R-VIII Greenville R-II Greenville Elementary Jefferson City Public Schools Junction Hill C-12 Koshkonong Public Library - Oregon County Library District Laquey R-V Lincoln University - Main Campus Health & Security Sciences Institute Lincoln University - Main Campus Schweich Hall Main Library - Doniphan Ripley County Library Marshfield R-I Oregon-Howell R-III Poplar Bluff R-I Richards R-V Richland R-IV Southeast Missouri State University - ShoMe Link Thayer R-II Three Rivers Community College Waynesville R-VI (High School) West Plains Public Library West Plains R-VII Thank you for your patience. Updates will follow. MOREnet NOC
MOREnet engineers have identified possible location of fiber break. Vendor has been updated.
Engineers are on site but not ETR.
Vendor repaired the fiber at a construction site and connections are back up.
Sites: Conran Memorial Library Delta C-7 Dunklin County Library - Cardwell Branch Ferguson-Florissant R-II Festus Public Library Heartland Regional Library - Eldon Jefferson County Library - Windsor North County Parkside Elementary Saxony Lutheran High School Scott Co. R-IV St. Charles City-County Library - Main Sunrise R-IX University City Public Library Wellsville Public Library Whitfield School Description: Sites listed above have been down for 2 hours. Ticket has been created with vendor to investigate and repair.
requested update on work being done from vendor
Request for update sent to vendor.
seeing sites recovering, yet work is still be done.
This incident has been resolved.
Impacted Sites: Cass County Library - Pleasant Hill Branch Chilhowee R-IV Craig R-III Hardin-Central C-2 (High School) Shawnee R-III Trails Regional Library - Waverly Branch Discription: Client services have been impacted by scheduled maintenance work to relocate a 96-count cable ahead of upcoming civil construction. Due to unforeseen difficulties, additional services that had not been previously notified of the planned maintenance activity were impacted during repair. Estimate time of repair is 8:00 am.
Vendor is still investigating location of the fault in the network.
Work that was performed during the maintenance has been reviewed however services remain impacted. Technicians continue to locate & repair fault.
Teams continue to work on isolating the remaining fiber fault. The nature of this work was to relocate a fiber to accommodate an interstate road expansion project being completed by MODOT. No ETR has been given.
still under investigation, testing out individual fiber strands, no ETR at this time.
The remaining fault has been identified and respliced. Our sites are in restoration, but as work continues, we will continue to monitor until all clear is given.
Root Cause: A fiber fault following a maintenance activity in Oak Grove, MO impacted client services. Work is completed.
MOREnet engineers are investigating a possible fiber cut affecting some Unite Private Networks (Segra) aggregation. Updates will follow. Affected sites: Fort Osage R-I Kansas City Art Institute Kansas City Public Library - Main Library Kansas City Public Library - Plaza Branch Platte Co. R-III MOREnet NOC
Segra has tracked down the issue. This appears to be an equipment failure. Segra is looping in their field techs to get this fixed. We'll share the next update as soon as we hear more. MOREnet NOC
Segra has implemented a fix and we are seeing all circuits come back up. MOREnet NOC
This incident has been resolved.
Vendors have identified the area of the break and are working to restore service. Confirmed multiple services impacted.
Vandalism has been found. Section has been damaged and will be replaced. Cable is being readied for splicing on both ends of new cable. No ETR has been given at this time
Splicing efforts still continue on over 120 fibers that were damaged due to vandalism.
This incident has been resolved.
Fiber issue yet to be identified between Cape Girardeau to Sikeston. Fiber provider is working to locate and repair the problem. Possible service outages during repair.
The fiber was cut by heavy equipment digging. The fault was located and repaired. All related alarms have cleared.
Sites: Belleview R-III Bunker Branch - Reynolds County Library Bunker R-III Centerville Branch - Reynolds County Library Centerville R-I Lesterville Branch - Reynolds County Library Maries County Library Belle - Heartland Regional Library System Maries Co. R-II - Middle School Osage Co. R-I Washington County Library Wright City Branch - Scenic Regional Library Description: Vendor has an ongoing outage (10G NNI flapping) with current configuration changes and work impacting the above circuits. Repair efforts are still in progress. NO ETR given, case has been escalated.
Issue still under investigation
This is still under investigation. No ETR given. Escalated ticket w/vendor.
A fix has been put in place and I am waiting for the final clearance and root cause before issuing an "all clear".
Root Cause: An equipment issue in St. Louis, MO impacted client services. Fix Action: A remote reset was performed on the equipment, thus restoring impacted services to a stable state.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
MOREnet engineers have contacted vendor. They are investigating a possible fiber cut affecting some connections between Cape Girardeau and Sikeston. Updates will follow. Affected sites: Currently none as traffic is rerouting MOREnet NOC
Fiber cut in Benton. Crews have been contacted for repair.
Damage is in multiple places of a mile span. Crews will continue to work thru the night.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
About 20 minutes ago, 25 sites in the KC went offline. Potential fiber fault under investigation
Correction, about 15 sites down in the KC area, under investigation.
Fiber fault identified in Buckner, MO. No ETR given at this time.
We are continuing to work on a fix for this issue.
outage due to commercial power outage to network equipment. once power was restored, services restored. no issues in 24 hours.
Sites: Appleton City Public Library Green Ridge R-VIII Henry Co. R-I Hudson R-IX Lenora Blackmore Branch - Henry County Library Montrose R-XIV Main Branch Harrisonville - Cass County Library Oak Hill R-1 Strasburg C-3 as well as sites in Jefferson City, MO Description: Link flapping (i.e. intermittent outages) in the last hour. Vendor ticket has been reopened and they are working on the issue. Will update as info is provided.
The issue has been identified and a fix is being implemented.
Root Cause: A fiber issue within a partner provider's network in Jefferson City, MO impacted client services. Fix Action: The partner provider cleaned and reterminated their fiber optic connections, thus restoring services to a stable state
Sites: Appleton City Public Library Green Ridge R-VIII Henry R-I Hudson R-IX Lenora Blackmore Branch - Henry County Library Montrose R-XIV Main Branch Harrisonville - Cass County Library Oak Hill R-1 Strasburg C-3 Description: Vendor related issue, suspected fiber cut under investigation. Updates will be posted as given. Tickets have been created with the vendor.
Issue is still under investigation. No ETR at this time.
A fix has been implemented and we are monitoring the results.
Network Operations Engineers successfully completed targeted remediation activities, resulting in improved network performance. Validation efforts are currently underway to confirm continued service stability. As a proactive measure, replacement hardware is being secured and will be installed during a scheduled maintenance window to further enhance network reliability
This incident has been resolved.
Root Cause: A failed hardware component in Jefferson City, MO, impacted client services. Fix Action: Network Operations Engineers completed reboots on multiple cards, resulting in improved network conditions
Sites: Branson SD College of the Ozarks Dora SD Gainesville SD Hollister SD Description: Above mentioned sited began flapping 15 mins ago. Upon investigating, low light levels were discovered indicating a fiber fault. This is under investigation by the vendor.
due to redundancy, this issue will be further investigated in the morning.
vendor is working multiple outages and expect to work on this outage in the morning.
techs dispatched early this morning. should know something soon.
closing this out, late note. resolution will be made when areplacement optic is put in service.
Light levels good on the ShoMe side. Optic needs replacing \(Gainesville MOREnet\).
Fiber provider ShoMe Technologies is aware of the problem and have dispatched technicians to isolate fault and repair. MOREnet NOC
technicians have located the damage and are currently on site working on a repair plan. We do not have an ETR at this time. Further updates will be provided as they become available. Thank you for your patience as we work to restore services.
Fiber technicians have started splicing. ETR 10 pm CST.
Fiber repaired and circuits are restored.
Vendor contacted about outage in St Louis area. They are currently investigating.
The issue has been identified with the last mile provider. But no ETR at this time
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Sites: Administrative Office - Polk County Library Laclede Co. C-5 Lebanon Sr High - Lebanon R-III Lutie R-VI Norwood R-I Southwest Baptist University Waynesville Library - Pulaski County Library Description: Vendor is rebooting switch to resolve issues with a loop within their network impacting services. THis is a work in progress, soon to be resolved.
no issues encountered after reboot.
Sites: Appleton City R-II Belleview R-III Blue Eye Branch - Stone County Library Calhoun R-VIII Centerville Branch (Main) - Reynolds County Library Centerville R-I Chilhowee R-IV Craig R-III Hardin-Central C-2 (High School) Hudson R-IX Hurley R-I Kingsville R-I Lakeland R-III Manes R-V Mirabile C-1 Oak Hill R-I Odessa Branch, Trails Regional Osage Co. R-I Pleasant Hill Branch - Cass County Library Shawnee R-III Sheldon R-VIII Shell Knob 78 Thomasville Library - Oregon County Library District Description: Sites all down about 30 minutes ago, Lumen outage under investigation
The vendor identified equipment impacted by a recent power failure. After restoring power, the equipment failed to initialize successfully, and a continued power issue is suspected. Troubleshooting efforts are ongoing.
Issue is still being worked on aas equipment is being systematically rebooted.
resolution appears not to be stable. As such, I have down graded status until service is stablized.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.