Resolved after 3 hours 1 minute, affecting MOREnet Internet and Carrier Network, on June 30, 2026.
Root Cause: A failed hardware component in Jefferson City, MO, impacted client services. Fix Action: Network Operations Engineers completed reboots on multiple cards, resulting in improved network conditions
Affected components
Update timeline
- investigating Jun 30, 2026, 11:24 PM UTC
Sites: Appleton City Public Library Green Ridge R-VIII Henry R-I Hudson R-IX Lenora Blackmore Branch - Henry County Library Montrose R-XIV Main Branch Harrisonville - Cass County Library Oak Hill R-1 Strasburg C-3 Description: Vendor related issue, suspected fiber cut under investigation. Updates will be posted as given. Tickets have been created with the vendor.
- investigating Jul 01, 2026, 12:47 AM UTC
Issue is still under investigation. No ETR at this time.
- monitoring Jul 01, 2026, 01:39 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2026, 02:19 AM UTC
Network Operations Engineers successfully completed targeted remediation activities, resulting in improved network performance. Validation efforts are currently underway to confirm continued service stability. As a proactive measure, replacement hardware is being secured and will be installed during a scheduled maintenance window to further enhance network reliability
- resolved Jul 01, 2026, 02:25 AM UTC
This incident has been resolved.
- postmortem Jul 01, 2026, 02:26 AM UTC
Root Cause: A failed hardware component in Jefferson City, MO, impacted client services. Fix Action: Network Operations Engineers completed reboots on multiple cards, resulting in improved network conditions
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