Lumen Outage

Update timeline

1. investigating Oct 05, 2026, 09:11 AM UTC

   Sites: Aurora Branch Barry-Lawrence Regional Library Eagle Rock Branch Barry-Lawrence Regional Library Lakeland R-III Sheldon R-VIII Shell Knob 78 St. Clair County Library Thomasville Library - Oregon County Library District Description: There is a fiber fault currently under investigation by the vendor. Technicians have been dispatched to locate and repair. No ETR has been given as isolation efforts are underway.

2. investigating Oct 05, 2026, 12:17 PM UTC

   Investigation of the fault remains ongoing, with field resources engaged to support fault isolation and validation efforts

3. identified Oct 05, 2026, 03:34 PM UTC

   vendor has determined that network equipment is not receiving light, possibly due to defective optics. THey are attempting to gain facility access to investigate, repair and test the equipment, No ETR given

4. identified Oct 05, 2026, 05:03 PM UTC

   Additional technical resources have identified a span loss affecting services. Field Operations has been engaged and dispatched to begin onsite troubleshooting and fault isolation activities.

5. identified Oct 05, 2026, 08:30 PM UTC

   isolation efforts on the secondary fault are underway

6. identified Oct 05, 2026, 10:10 PM UTC

   This will be an after hours repair as recovery efforts continue.

7. identified Oct 06, 2026, 03:37 AM UTC

   Field Operations technicians have completed onsite testing of the affected fiber span. The test results have been forwarded to the local provider for analysis and review, supporting ongoing fault isolation activities.

8. identified Oct 06, 2026, 12:07 PM UTC

   The local provider has confirmed that all repair activities have been completed. However, services remain impacted at this time. As a result, onsite technicians are actively engaged in coordinated troubleshooting efforts to isolate and identify the underlying cause of the remaining service impact. Further updates will be provided as additional information becomes available.

9. monitoring Oct 06, 2026, 01:34 PM UTC

   A fix has been implemented and we are monitoring the results.

10. resolved Oct 06, 2026, 06:05 PM UTC

    Root Cause: A fiber fault on a local provider network in Saint Louis, MO impacted client services. Fix Action: The fiber was spliced and the terminations were cleaned and scoped thus restoring services to a stable state.

11. postmortem Oct 06, 2026, 06:07 PM UTC

    Root Cause: A fiber fault on a local provider network in Saint Louis, MO impacted client services. Fix Action: The fiber was spliced and the terminations were cleaned and scoped thus restoring services to a stable state.