MOREnet incident

BrightSpeed Outage 1/18/26

Resolved after 22 hours 53 minutes, affecting MOREnet Internet and Carrier Network, on January 18, 2026.

monitoring Jan 18, 2026, 05:25 PM UTC

all clear not received as of yet, but systems are operable.

Started
Jan 18, 2026, 02:28 PM UTC
Resolved
Jan 19, 2026, 01:22 PM UTC
Duration
22h 53m
Detected by Pingoru
Jan 18, 2026, 02:28 PM UTC

Affected components

MOREnet InternetCarrier Network

Update timeline

  1. investigating Jan 18, 2026, 02:28 PM UTC

    Sites: NE Vernon Co SD Description: Fiber fault, known condition: Brightspeed Ticket #: CS13811778, MORENET - 507390367, currently being worked. They are in the isolation phase of the work. The cell towers are also down so updates are not forth coming until significant repair work has been done.

  2. monitoring Jan 18, 2026, 05:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 18, 2026, 05:25 PM UTC

    all clear not received as of yet, but systems are operable.

  4. resolved Jan 19, 2026, 01:22 PM UTC

    Issue has been resolved, all clear from vendor

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