Resolved after 15 hours 30 minutes, affecting Mandate creation and Account debit and 1 more, on August 13, 2026.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Aug 13, 2026, 04:31 PM UTC
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate, initiate a debit, or initiate a disbursement. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- investigating Aug 13, 2026, 04:32 PM UTC
We are continuing to investigate this issue.
- resolved Aug 14, 2026, 08:01 AM UTC
This incident has been resolved.
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