Resolved after 7 days 22 hours, affecting Mandate creation and Mandate Approval, on January 27, 2026.
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
Affected components
Update timeline
- investigating Jan 27, 2026, 11:33 AM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- investigating Jan 28, 2026, 08:12 AM UTC
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- monitoring Jan 29, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 03, 2026, 08:18 AM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- resolved Feb 04, 2026, 10:28 AM UTC
This incident has been resolved.
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