Resolved after 21 days 1 hour, affecting Account debit, on January 21, 2026.
We are currently experiencing an issue with NIBSS that is impacting debit attempts for some accounts. As a result, you may receive “Do Not Honour” or “Unable to locate record” responses when processing debits. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Affected components
Update timeline
- investigating Jan 21, 2026, 11:01 AM UTC
We are currently experiencing an issue with NIBSS that is impacting debit attempts for some accounts. As a result, you may receive “Do Not Honour” or “Unable to locate record” responses when processing debits. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Feb 11, 2026, 12:35 PM UTC
This incident has been resolved.
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