Mono incident

Elevated CPU Usage Impacting Mono Services

Resolved after 1 hour 16 minutes, affecting Account Linking and Statement Pages and 1 more, on March 12, 2026.

investigating Mar 12, 2026, 03:28 PM UTC

We are currently investigating an issue causing elevated CPU usage across our infrastructure, which is impacting multiple Mono services, including our APIs, widget, and other related systems. Our engineering team is actively working to identify the root cause and restore full stability as quickly as possible. We will continue to share updates as we learn more. We sincerely apologise for the inconvenience this may cause and appreciate your patience.

Started
Mar 12, 2026, 03:28 PM UTC
Resolved
Mar 12, 2026, 04:45 PM UTC
Duration
1h 16m
Detected by Pingoru
Mar 12, 2026, 03:28 PM UTC

Affected components

Account LinkingStatement PagesAccountAccount linkingCAC LookupFirst BankAbsa BankMomoAuthenticationMandate creation

Update timeline

  1. investigating Mar 12, 2026, 03:28 PM UTC

    We are currently investigating an issue causing elevated CPU usage across our infrastructure, which is impacting multiple Mono services, including our APIs, widget, and other related systems. Our engineering team is actively working to identify the root cause and restore full stability as quickly as possible. We will continue to share updates as we learn more. We sincerely apologise for the inconvenience this may cause and appreciate your patience.

  2. resolved Mar 12, 2026, 04:45 PM UTC

    This incident has been resolved.

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