Resolved after 1 day 13 hours, affecting Mandate creation and Account debit and 1 more, on March 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 18, 2026, 07:18 PM UTC
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Mar 19, 2026, 09:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2026, 08:36 AM UTC
This incident has been resolved.
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