Resolved after 20 hours 16 minutes, affecting Mandate Approval and Mono Sweep, on April 10, 2026.
We are currently experiencing an intermittent downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Affected components
Update timeline
- investigating Apr 10, 2026, 08:44 AM UTC
We are currently experiencing an intermittent downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- resolved Apr 11, 2026, 05:00 AM UTC
This incident has been resolved.
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