MINDBODY Outage History
MINDBODY is up right nowPingoru has recorded 61 incidents for MINDBODY: 58 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 337 of 720 (47%) |
| May 2026 | 10 | 51 of 744 (7%) |
| June 2026 | 5 | 8 of 720 (1%) |
| July 2026 | 6 | 58 of 744 (8%) |
| August 2026 | 0 | 302 of 744 (41%) |
| September 2026 | 3 | 175 of 720 (24%) |
| October 2026 | 2 | 3 of 560 (0%) |
Incidents, newest first
Minor October 20, 2026 Error accessing Clients tab in Core site 1h 28m Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
Started Oct 20, 2026, 12:57 AM UTC· resolved Oct 20, 2026, 02:26 AM UTC
- investigating Oct 20, 2026, 12:57 AM UTC
We are currently investigating reports of an error when accessing the Clients tab affecting Mindbody. Our team is actively investigating the issue. We will provide updates as more information becomes available. We apologize for any inconvenience.
- identified Oct 20, 2026, 01:45 AM UTC
We have identified the cause of the issue and are currently rolling out a fix. We will provide further updates as more information becomes available. We apologize for any inconvenience caused.
- resolved Oct 20, 2026, 02:26 AM UTC
Our engineer have address has issue and rollout the fix for the issue. Mindbody service has fully recover and back to functioning.
Minor October 5, 2026 Branded Web Manager and App Checkout Issues 1h 13m Mindbody App, Mindbody Branded App, Mindbody Branded Web
Started Oct 05, 2026, 11:02 AM UTC· resolved Oct 05, 2026, 12:16 PM UTC
- identified Oct 05, 2026, 11:02 AM UTC
We have identified an issue currently affecting Branded Web. The Branded Web Manager is currently inaccessible, and customers may also be unable to complete checkouts for Branded Web carts. Our teams are actively working to resolve the issue. We will provide further updates as more information becomes available.
- monitoring Oct 05, 2026, 11:42 AM UTC
Checkout services across the Branded App, Mindbody App, and Branded Web are recovering, and the Branded Web Manager is now accessible. We are expecting a full recovery soon and will continue to monitor the situation closely.
- resolved Oct 05, 2026, 12:16 PM UTC
Resolved – Branded Web and App Services The issues affecting checkout functionality across the Branded App, Mindbody App, and Branded Web have been resolved. The Branded Web Manager is also accessible again, and all affected services are operating normally.
Minor September 27, 2026 Affilitate API 404 errors on read-only routes 4h 44m Mindbody API
Started Sep 27, 2026, 09:24 PM UTC· resolved Sep 28, 2026, 02:09 AM UTC
- investigating Sep 27, 2026, 09:24 PM UTC
{{mindbody-affiliate-base-url}}/locations/:locationId {{mindbody-affiliate-base-url}}/locations/:locationId/classes/:classId Returning 404 errors across Affiliate API
- investigating Sep 27, 2026, 10:27 PM UTC
We are continuing to investigate an issue affecting our Affiliate API that is impacting partner's ability to view locations and classes.
- resolved Sep 28, 2026, 02:09 AM UTC
Engineers have resolved the cause of the issue impacting the Affiliate API resulting in errors when partner's attempt to view locations and classes. Thank you for your patience while we worked to resolve this issue.
Minor September 17, 2026 Mindbody Services 7m Mindbody Corporate Tools, Mindbody API, Mindbody Consumer Web, Mindbody App and 11 more
Started Sep 17, 2026, 10:24 PM UTC· resolved Sep 17, 2026, 10:31 PM UTC
- investigating Sep 17, 2026, 10:24 PM UTC
We are investigating an issue impacting Mindbody services. Mindbody customers may experience slower than normal page load times or intermittent errors navigating through Mindbody services. Thank you for your patience while we work to restore services. Our next update will be at 4 PM PT.
- resolved Sep 17, 2026, 10:31 PM UTC
Our engineering teams swiftly implemented a fix and services have now fully recovered. Thank you for your patience while we worked to restore services!
Minor September 1, 2026 Mindbody / Mindbody Payment Processing 7d 2h Mindbody Payment Processing
Started Sep 01, 2026, 08:37 PM UTC· resolved Sep 08, 2026, 11:07 PM UTC
- monitoring Sep 01, 2026, 08:37 PM UTC
We have identified an issue with a third-party upstream provider impacting Mindbody Payments. A subset of customers using the Mindbody Payments processor in the European Union may experience increased failures for SEPA Direct Debit payments with the error code "bank_account_restricted". If you receive a failed SEPA payment for a customer who succeeded previously, you may try to reprocess the payment. We will provide an update as more information becomes available. Thank you for your patience.
- monitoring Sep 02, 2026, 08:42 PM UTC
We are continuing to monitor the issue with SEPA Direct Debit payment failures. There has been a decrease in the frequency of the payment failures, but the processor will continue to work with their banking partner to ensure that the problem is resolved. Thank you for your patience. We will provide an update as more information becomes available.
- resolved Sep 08, 2026, 11:07 PM UTC
We have confirmed with the Mindbody Payments processor that the frequency of SEPA payment failures has continued to decrease. Users who have received a failed SEPA payment with the error code "bank_account_restricted" for a customer who succeeded previously may try to reprocess the payment. Thank you for your patience.
Minor July 29, 2026 Mindbody Web Software - Appointment Tab 13m Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
Started Jul 29, 2026, 09:45 PM UTC· resolved Jul 29, 2026, 09:58 PM UTC
- investigating Jul 29, 2026, 09:45 PM UTC
We are investigating an issue impacting the Mindbody Web Software. Some Mindbody customers are experiencing slower than normal page load times and errors when attempting to load the appointments tab within the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:30 PM PT.
- resolved Jul 29, 2026, 09:58 PM UTC
Our engineering teams have successfully implemented a fix and the previous impact has been resolved. Thank you for your patience!
Minor July 10, 2026 Mindbody Web Software Delays 4h 1m Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
Started Jul 10, 2026, 05:36 PM UTC· resolved Jul 10, 2026, 09:37 PM UTC
- identified Jul 10, 2026, 05:36 PM UTC
Engineers have identified a third-party vendor issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience. The next update will be made at 11:30AM PT or as additional information becomes available.
- identified Jul 10, 2026, 06:33 PM UTC
The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available.
- monitoring Jul 10, 2026, 08:33 PM UTC
The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available.
- resolved Jul 10, 2026, 09:37 PM UTC
This incident is now resolved.
Minor July 8, 2026 Booker Payment Processing Issue 1d 4h Booker Payment Processing
Started Jul 08, 2026, 05:23 PM UTC· resolved Jul 09, 2026, 09:58 PM UTC
- investigating Jul 08, 2026, 05:23 PM UTC
Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available.
- investigating Jul 08, 2026, 07:20 PM UTC
Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT.
- investigating Jul 08, 2026, 09:43 PM UTC
Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available.
- monitoring Jul 08, 2026, 10:45 PM UTC
Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue.
- resolved Jul 09, 2026, 09:58 PM UTC
The incident has been resolved by our engineering team.
Minor July 1, 2026 iDeal and Apple Pay Payment Flows 37m Mindbody Payment Processing
Started Jul 01, 2026, 11:47 AM UTC· resolved Jul 01, 2026, 12:25 PM UTC
- identified Jul 01, 2026, 11:47 AM UTC
We have identified an issue impacting iDeal and Apple Pay payment processing. Mindbody customers are receiving an error when attempting to complete a purchase using iDeal or Apple Pay during checkout and contract workflows. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 5:30 AM PT.
- resolved Jul 01, 2026, 12:25 PM UTC
Our engineering teams successfully implanted a fix. iDeal and Apple Pay are now fully functional. Thank you for your patience while we worked to restore services.
Minor June 23, 2026 Booker Payment Processing - Mindbody Payments 1h 45m Booker Web Software
Started Jun 23, 2026, 04:33 PM UTC· resolved Jun 23, 2026, 06:18 PM UTC
- investigating Jun 23, 2026, 04:33 PM UTC
We are investigating an issue affecting Mindbody Payments. A subset of Booker customers using the Mindbody Payments processor may experience an error when attempting to access the Payments Portal. This does not impact the ability to process payments. We will provide additional updates at 11 AM PST or as more information becomes available.
- resolved Jun 23, 2026, 06:18 PM UTC
We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored. Thank you for your patience while we worked to resolve the issue.
Minor June 15, 2026 Issues in the Mindbody Core Software as well as other services 47m Mindbody API, Mindbody Branded App, Mindbody Branded Web, Mindbody Web Software - Europe, Middle East, and Africa and 2 more
Started Jun 15, 2026, 11:28 AM UTC· resolved Jun 15, 2026, 12:15 PM UTC
- investigating Jun 15, 2026, 11:28 AM UTC
We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App. Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.
- monitoring Jun 15, 2026, 12:01 PM UTC
We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App. We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed.
- resolved Jun 15, 2026, 12:15 PM UTC
Resolved This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally. Thank you for your patience and understanding while we worked to restore service.
Minor June 11, 2026 Site to Site Navigation Issues 50m Mindbody Corporate Tools
Started Jun 11, 2026, 05:32 PM UTC· resolved Jun 11, 2026, 06:22 PM UTC
- identified Jun 11, 2026, 05:32 PM UTC
Engineers have identified and working to resolve an issue impacting Site to Site navigation within the Mindbody Web Software. The next update will be provided at 11:30AM PT, or as additional information becomes available.
- monitoring Jun 11, 2026, 05:52 PM UTC
Engineers have resolved the issue impacting Site to Site navigation. At this time, the team will continue to monitor. Thank you for your patience while we worked to resolve the issue.
- resolved Jun 11, 2026, 06:22 PM UTC
This issue is resolved
Minor June 8, 2026 Marketing Suite Automation issues 3h 38m Marketing Suite
Started Jun 08, 2026, 10:16 AM UTC· resolved Jun 08, 2026, 01:54 PM UTC
- investigating Jun 08, 2026, 10:16 AM UTC
We have identified an issue preventing Automations from displaying in Marketing Suite. The Automations screen will only display a Create Automation button. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.
- monitoring Jun 08, 2026, 12:03 PM UTC
Our engineering teams have identified the issue and implemented a fix. We are currently monitoring to ensure this issue is fully resolved
- resolved Jun 08, 2026, 01:54 PM UTC
Our Engineering teams have successfully implemented a fix and Automations are viewable in the Marketing Suite Automations screen. Thank you for your patience whilst we worked to resolve this issue.
Minor May 28, 2026 Mindbody Payments Delay 16h 34m Mindbody Payment Processing
Started May 28, 2026, 12:32 AM UTC· resolved May 28, 2026, 05:06 PM UTC
- monitoring May 28, 2026, 12:32 AM UTC
We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available.
- resolved May 28, 2026, 05:06 PM UTC
This issue has been resolved.
Minor May 27, 2026 Mindbody Payments Issue 27m Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
Started May 27, 2026, 06:04 PM UTC· resolved May 27, 2026, 06:32 PM UTC
- identified May 27, 2026, 06:04 PM UTC
Engineers have identified and working to resolve an issue impacting Mindbody Payments customers. At this time, Merchants are unable to access the payments portal via the drop-down menu when clicking on their name in the upper right corner. Merchants can however access the payment portal through the POS screen by clicking "More" and selecting "Payments Portal" from that drop-down menu. The next update will be made at 12:30PM PT or as information becomes available.
- resolved May 27, 2026, 06:32 PM UTC
Engineers have resolved the issue impacting Mindbody Payments customers. Thank you for your patience as we worked to resolve this issue.
Minor May 18, 2026 Mindbody Payment Process - Mindbody Payments 22h 6m
Started May 18, 2026, 11:18 PM UTC· resolved May 19, 2026, 09:25 PM UTC
- monitoring May 18, 2026, 11:18 PM UTC
We are investigating an issue affecting Mindbody Payments. A subset of customers in Mexico who were scheduled to receive payouts today will instead receive them tomorrow. We are actively working with our payment processor to confirm payouts are distributed as expected tomorrow.
- resolved May 19, 2026, 09:25 PM UTC
We have confirmed that the payouts occurred as expected.
Minor May 18, 2026 Mindbody Web Software 1h 9m Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
Started May 18, 2026, 03:39 PM UTC· resolved May 18, 2026, 04:49 PM UTC
- investigating May 18, 2026, 03:39 PM UTC
We are investigating an issue impacting the Mindbody Web Software. A subset of Mindbody customers may find themselves unexpectedly logged out while navigating the Mindbody Web Software. If this occurs, logging back in should restore access, though the issue may reoccur. Thank you for your patience while we work to resolve this. Our next update will be at 10:00 AM PT.
- resolved May 18, 2026, 04:49 PM UTC
Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved.
Minor May 18, 2026 Identified – Checkout issues on Branded Web 1h 59m Mindbody Branded Web
Started May 18, 2026, 07:35 AM UTC· resolved May 18, 2026, 09:35 AM UTC
- identified May 18, 2026, 07:35 AM UTC
We have identified an issue preventing some consumers from completing their purchase on Branded Web. After selecting a payment method during checkout, a black screen may appear displaying transaction details, which prevents checkout from completing. The impact is limited to businesses using a specific version of the Branded Web checkout flow and affects various payment methods. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.
- resolved May 18, 2026, 09:35 AM UTC
Resolved - Branded Web Checkout Issue This incident has now been resolved. We previously identified an issue affecting some consumers during checkout on Branded Web. After selecting a payment method, a black screen showing transaction details could appear, preventing the purchase from being completed. The issue was limited to businesses using a specific version of the Branded Web checkout flow and impacted multiple payment methods. A fix has been deployed, and checkout functionality has been restored. All payment methods on affected flows should now be operating as expected. If you are still experiencing any problems, please contact Support. We apologise for the disruption and appreciate your patience while this was being resolved
Minor May 14, 2026 Prospect Widget Form Errors 5h 1m Mindbody Branded Web
Started May 14, 2026, 08:44 AM UTC· resolved May 14, 2026, 01:46 PM UTC
- investigating May 14, 2026, 08:44 AM UTC
We’re currently investigating an issue where the Prospect Widget returns an error after the form is completed and submitted. Our team is actively working to identify the root cause. We’ll share further updates as soon as we have more information. Thank you for your patience while we work to resolve this.
- resolved May 14, 2026, 01:46 PM UTC
Resolved – Prospect Widget Form Errors The issue affecting the Prospect Widget, where an error occurred after submitting the form, has now been resolved. Our team has implemented a fix, and the widget is functioning as expected. We’ll continue to monitor performance to ensure stability. Thank you for your patience while we worked to restore full functionality.
Minor May 13, 2026 Booker Web Software 2h 23m Booker Web Software
Started May 13, 2026, 10:00 PM UTC· resolved May 14, 2026, 12:23 AM UTC
- investigating May 13, 2026, 10:00 PM UTC
We are investigating an issue impacting the Booker Web Software. Some Booker customers are experiencing intermittent slower than normal page load times and errors when navigating through the Booker Web Software. We apologize for the inconvenience. Our next update will be at 5:00PM PT.
- resolved May 14, 2026, 12:23 AM UTC
Our engineering teams have successfully implemented a fix and the Booker Web Software is stable. Thank you for your patience as we worked to restore services!
Minor May 8, 2026 Mindbody Payments Portal Issue 39m Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
Started May 08, 2026, 10:08 PM UTC· resolved May 08, 2026, 10:48 PM UTC
- investigating May 08, 2026, 10:08 PM UTC
Engineers are aware and working to resolve an issue impacting Mindbody Payments. A subset of customers using Mindbody Payments may experience issues with loading the Payments Portal, encountering a blank page. Next update will be provided at 4:00pm pt or as additional information becomes available.
- resolved May 08, 2026, 10:48 PM UTC
Our engineers identified the issue impacting the Payments portal and have resolved the issue. During time of impact a subset of customers experienced issues loading the payment portal. Thank you for your patience as we worked to resolve the issue.
Minor May 8, 2026 Booker - Payment Processing 34m Booker Payment Processing
Started May 08, 2026, 07:15 PM UTC· resolved May 08, 2026, 07:49 PM UTC
- identified May 08, 2026, 07:15 PM UTC
We have identified an upstream 3rd party payment processor, Clover, experiencing an issue impacting Booker Payment Processing. Booker v2 customers using Clover as their payment processor are receiving an error when attempting to process a payment. We are working with Clover to resolve the issue as soon as possible. Thank you for your patience, our next update will be at 2:00PM PT.
- resolved May 08, 2026, 07:49 PM UTC
Clover has resolved their incident impacting Booker Payment Processing.
Minor May 1, 2026 Booker Point of Sale v2 – Booker API, Mindbody Corporate Tools, FitMetrix In-Studio Solutions, Messenger[ai] and 28 more
Started May 01, 2026, 07:05 PM UTC· resolved May 01, 2026, 07:05 PM UTC
- resolved May 01, 2026, 07:05 PM UTC
On Thursday, April 30, 2026, between 12:05PM and 12:25PM PT, Booker customers using Point of Sale v2 experienced errors while attempting to process payments. Our engineering teams successfully implemented a fix and restored services. Thank you for your patience while we worked to restore services!
Minor April 15, 2026 Payment Processing - Point of Sale 16d 1h
Started Apr 15, 2026, 06:35 PM UTC· resolved May 01, 2026, 08:34 PM UTC
- monitoring Apr 15, 2026, 06:35 PM UTC
On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of payments processed through the point of sale flow were charged but remained stuck in a pending state. By Tuesday, April 21, 2026, the pending transactions should be removed from affected cardholders bank statements.
- resolved May 01, 2026, 08:34 PM UTC
We have confirmed all pending transactions have been removed from affected cardholders bank statements.
Minor April 13, 2026 Mindbody Web Software - Point of Sale 34m Mindbody Payment Processing
Started Apr 13, 2026, 04:19 PM UTC· resolved Apr 13, 2026, 04:54 PM UTC
- investigating Apr 13, 2026, 04:19 PM UTC
We are investigating an issue impacting the Mindbody Web Software. Mindbody customers are intermittently experiencing an error when attempting to checkout through the point of sale screen. Thank you for your patience while we work to restore services. Our next update will be at 10:30AM PT.
- identified Apr 13, 2026, 04:31 PM UTC
We have identified the issue impacting the Mindbody Web Software Point of Sale. Our engineering team has implemented a fix and we're monitoring to ensure system stability. There may be continued intermittent errors while the fix applies. Our next update will be at 10:00AM PT.
- resolved Apr 13, 2026, 04:54 PM UTC
Our engineering teams have successfully rolled out a fix and the Mindbody Web Software has been restored to full functionality.