Is MINDBODY down?

Status: Investigating We are currently investigating reports of an error when accessing the Clients tab affecting Mindbody. Our team is actively investigating the issue. We will provide updates as more information becomes available. We apologize for any inconvenience. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)

Status: Identified We have identified the cause of the issue and are currently rolling out a fix. We will provide further updates as more information becomes available. We apologize for any inconvenience caused. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)

Status: Resolved Our engineer have address has issue and rollout the fix for the issue. Mindbody service has fully recover and back to functioning. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)

Status: Identified We have identified an issue currently affecting Branded Web. The Branded Web Manager is currently inaccessible, and customers may also be unable to complete checkouts for Branded Web carts. Our teams are actively working to resolve the issue. We will provide further updates as more information becomes available. Affected components Mindbody Branded Web (Partial outage)

Status: Monitoring Checkout services across the Branded App, Mindbody App, and Branded Web are recovering, and the Branded Web Manager is now accessible. We are expecting a full recovery soon and will continue to monitor the situation closely. Affected components Mindbody Branded Web (Degraded performance) Mindbody Branded App (Degraded performance) Mindbody App (Degraded performance)

Status: Resolved Resolved – Branded Web and App Services The issues affecting checkout functionality across the Branded App, Mindbody App, and Branded Web have been resolved. The Branded Web Manager is also accessible again, and all affected services are operating normally. Affected components Mindbody App (Operational) Mindbody Branded Web (Operational) Mindbody Branded App (Operational)

Status: Investigating {{mindbody-affiliate-base-url}}/locations/:locationId {{mindbody-affiliate-base-url}}/locations/:locationId/classes/:classId Returning 404 errors across Affiliate API Affected components Mindbody API (Degraded performance)

Status: Investigating We are continuing to investigate an issue affecting our Affiliate API that is impacting partner's ability to view locations and classes. Affected components Mindbody API (Degraded performance)

Status: Resolved Engineers have resolved the cause of the issue impacting the Affiliate API resulting in errors when partner's attempt to view locations and classes. Thank you for your patience while we worked to resolve this issue. Affected components Mindbody API (Operational)

Status: Investigating We are investigating an issue impacting Mindbody services. Mindbody customers may experience slower than normal page load times or intermittent errors navigating through Mindbody services. Thank you for your patience while we work to restore services. Our next update will be at 4 PM PT. Affected components Mindbody Class Check-In App (Degraded performance) Mindbody Branded App (Degraded performance) Mindbody Consumer Web (Degraded performance) Mindbody Payment Processing (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Branded Web (Degraded performance) Mindbody Webhooks (Degraded performance) Mindbody Corporate Tools (Degraded performance) Mindbody Website (Degraded performance) Mindbody API (Degraded performance) Mindbody Video - Virtual Wellness Platform (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Business App (Degraded performance) Mindbody App (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)

Status: Resolved Our engineering teams swiftly implemented a fix and services have now fully recovered. Thank you for your patience while we worked to restore services! Affected components Mindbody Video - Virtual Wellness Platform (Operational) Mindbody Webhooks (Operational) Mindbody Corporate Tools (Operational) Mindbody Branded App (Operational) Mindbody API (Operational) Mindbody Consumer Web (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Business App (Operational) Mindbody Payment Processing (Operational) Mindbody Branded Web (Operational) Mindbody Website (Operational) Mindbody Web Software - Asia Pacific (Operational) Mindbody Class Check-In App (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody App (Operational)

Status: Monitoring We have identified an issue with a third-party upstream provider impacting Mindbody Payments. A subset of customers using the Mindbody Payments processor in the European Union may experience increased failures for SEPA Direct Debit payments with the error code "bank_account_restricted". If you receive a failed SEPA payment for a customer who succeeded previously, you may try to reprocess the payment. We will provide an update as more information becomes available. Thank you for your patience. Affected components Mindbody Payment Processing (Degraded performance)

Status: Monitoring We are continuing to monitor the issue with SEPA Direct Debit payment failures. There has been a decrease in the frequency of the payment failures, but the processor will continue to work with their banking partner to ensure that the problem is resolved. Thank you for your patience. We will provide an update as more information becomes available. Affected components Mindbody Payment Processing (Degraded performance)

Status: Resolved We have confirmed with the Mindbody Payments processor that the frequency of SEPA payment failures has continued to decrease. Users who have received a failed SEPA payment with the error code "bank_account_restricted" for a customer who succeeded previously may try to reprocess the payment. Thank you for your patience. Affected components Mindbody Payment Processing (Operational)