Is Trainerize down?

We are investigating an issue affecting member check-ins for some Ignite customers. Impacted locations may encounter an error when attempting to check members in. Our teams are actively investigating and working to restore normal functionality. Thank you for your patience.

We have identified the cause of the issue and are observing improved service stability. Our teams are actively monitoring the environment and validating recovery. Customers who continue to experience issues may need to restart affected local systems. We will continue to monitor closely before confirming full resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10996]

Between approximately 9:15 PM and 10:55 PM CT on October 21, some customers experienced slow response times and timeout errors within Ignite M&O and connected services, including member management, club management, billing screens, and access control. Our investigation identified intermittent connection failures between application services and supporting infrastructure. ABC Support teams restarted the affected services, restoring normal operations at 10:55 PM CT. ABC continues to work with our partners to determine the underlying root cause and identify any necessary preventive measures. We apologize for the disruption and any inconvenience this may have caused.

Dear valued customers, We want to inform you that there is a delay in our scheduled reporting due to the normal billing processes which occur on the 1st, 16th and 18th. We apologize for any inconvenience this may cause and assure you that our team will continue to monitoring until complete. To stay updated on the situation, we encourage you to monitor our status page alerts and visit our website (linked below) for the most up-to-date information. Thank you for your understanding and continued support

Dear Valued Customers, We are pleased to confirm that the issue impacting DRDR reporting data has been resolved. The affected data pipeline was successfully reprocessed. All services are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10975]

ABC has detected an anomaly that may indicate a potential issue affecting the Ignite Membership and Operations. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: Oct 16, 2026, 4:09 AM Central Time End: Oct 16,2026, 11:43 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC - 10974

We are currently investigating an issue affecting scheduled reporting services. Some customers may experience failures or delays receiving scheduled Insights / FDM reports Our engineering teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work toward resolution.

We are continuing to investigate this issue.

We have identified the source of the issue affecting the applications listed below. Currently, the impact is limited to Scheduled reports within Insights FDM. Ad hoc reports run manually remain available for any urgent needs. Once the issue is resolved the scheduled reports should be resent without customer intervention. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue affecting scheduled report deliveries has been resolved. All impacted scheduled reports were successfully reprocessed and delivered. No action is required from customers, and scheduled reporting is now operating normally. We apologize for the inconvenience and appreciate your patience. Time of impact: Start: 10:12 AM Central Time End: 5:38 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10969]