Trainerize Outage History
Trainerize is up right nowPingoru has recorded 68 incidents for Trainerize: 65 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 33 of 720 (5%) |
| May 2026 | 3 | 2 of 744 (0%) |
| June 2026 | 12 | 26 of 720 (4%) |
| July 2026 | 3 | 8 of 744 (1%) |
| August 2026 | 2 | 3 of 744 (0%) |
| September 2026 | 2 | 34 of 720 (5%) |
| October 2026 | 5 | 30 of 551 (5%) |
Incidents, newest first
Minor October 22, 2026 ABC Fitness has detected an issue impacting Ignite Membership & Operations and are Resolved 3h 26m Membership and Operations
Started Oct 22, 2026, 05:14 PM UTC· resolved Oct 22, 2026, 08:41 PM UTC
- investigating Oct 22, 2026, 05:14 PM UTC
We are investigating an issue affecting member check-ins for some Ignite customers. Impacted locations may encounter an error when attempting to check members in. Our teams are actively investigating and working to restore normal functionality. Thank you for your patience.
- monitoring Oct 22, 2026, 05:41 PM UTC
We have identified the cause of the issue and are observing improved service stability. Our teams are actively monitoring the environment and validating recovery. Customers who continue to experience issues may need to restart affected local systems. We will continue to monitor closely before confirming full resolution. We appreciate your patience as we validate the fix.
- resolved Oct 22, 2026, 08:41 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10996]
Notice October 21, 2026 Performance Degradation in Ignite and connected services Oct 21st –
Started Oct 21, 2026, 10:15 PM UTC· resolved Oct 21, 2026, 10:15 PM UTC
- resolved Oct 22, 2026, 04:16 PM UTC
Between approximately 9:15 PM and 10:55 PM CT on October 21, some customers experienced slow response times and timeout errors within Ignite M&O and connected services, including member management, club management, billing screens, and access control. Our investigation identified intermittent connection failures between application services and supporting infrastructure. ABC Support teams restarted the affected services, restoring normal operations at 10:55 PM CT. ABC continues to work with our partners to determine the underlying root cause and identify any necessary preventive measures. We apologize for the disruption and any inconvenience this may have caused.
Minor October 16, 2026 ABC Fitness has detected an issue with Delay in DRDR Reports and are Investigating 3h 16m Insights Analyze, Insights Customize
Started Oct 16, 2026, 01:22 PM UTC· resolved Oct 16, 2026, 04:38 PM UTC
- investigating Oct 16, 2026, 01:22 PM UTC
Dear valued customers, We want to inform you that there is a delay in our scheduled reporting due to the normal billing processes which occur on the 1st, 16th and 18th. We apologize for any inconvenience this may cause and assure you that our team will continue to monitoring until complete. To stay updated on the situation, we encourage you to monitor our status page alerts and visit our website (linked below) for the most up-to-date information. Thank you for your understanding and continued support
- resolved Oct 16, 2026, 04:38 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting DRDR reporting data has been resolved. The affected data pipeline was successfully reprocessed. All services are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10975]
Major October 16, 2026 ABC Fitness has detected an issue with Ignite Membership and Operations and are Investigating 19h 10m Membership and Operations, Enterprise API Services, MICO, Engagement
Started Oct 16, 2026, 09:58 AM UTC· resolved Oct 17, 2026, 05:08 AM UTC
- investigating Oct 16, 2026, 09:58 AM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the Ignite Membership and Operations. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Oct 16, 2026, 10:01 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 16, 2026, 10:31 AM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- investigating Oct 16, 2026, 11:16 AM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Oct 16, 2026, 11:50 AM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- investigating Oct 16, 2026, 07:59 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Oct 16, 2026, 08:48 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Oct 16, 2026, 11:45 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Oct 17, 2026, 01:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2026, 05:08 AM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: Oct 16, 2026, 4:09 AM Central Time End: Oct 16,2026, 11:43 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC - 10974
Minor October 14, 2026 ABC Fitness has detected an issue with Insights and are identified 7h 9m Insights Analyze
Started Oct 14, 2026, 04:00 PM UTC· resolved Oct 14, 2026, 11:10 PM UTC
- investigating Oct 14, 2026, 04:00 PM UTC
We are currently investigating an issue affecting scheduled reporting services. Some customers may experience failures or delays receiving scheduled Insights / FDM reports Our engineering teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work toward resolution.
- investigating Oct 14, 2026, 04:03 PM UTC
We are continuing to investigate this issue.
- identified Oct 14, 2026, 05:23 PM UTC
We have identified the source of the issue affecting the applications listed below. Currently, the impact is limited to Scheduled reports within Insights FDM. Ad hoc reports run manually remain available for any urgent needs. Once the issue is resolved the scheduled reports should be resent without customer intervention. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.
- monitoring Oct 14, 2026, 10:20 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Oct 14, 2026, 11:10 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue affecting scheduled report deliveries has been resolved. All impacted scheduled reports were successfully reprocessed and delivered. No action is required from customers, and scheduled reporting is now operating normally. We apologize for the inconvenience and appreciate your patience. Time of impact: Start: 10:12 AM Central Time End: 5:38 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10969]
Minor September 17, 2026 ABC Fitness detected an issue Impacting Data Availability and are Resolved 1d 8h Insights Analyze, Insights Customize
Started Sep 17, 2026, 10:58 AM UTC· resolved Sep 18, 2026, 07:56 PM UTC
- investigating Sep 17, 2026, 10:58 AM UTC
We have identified an issue impacting data processing and availability. Clients may experience delayed or partial data in reports and dashboards. Our teams are actively investigating and working to restore normal data processing. Further updates will be provided as they become available. Thank you for your patience.
- identified Sep 17, 2026, 02:11 PM UTC
ABC support teams continue to investigate an issue affecting data processing for the Insights Analyze and Customize. As a result, data from yesterday may be delayed or unavailable in reports and dashboards. Our teams are actively working with our third-party vendor to restore data availability as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for the disruption and appreciate your patience.
- identified Sep 18, 2026, 01:57 AM UTC
ABC support teams continue to investigate an issue affecting data processing for Insights Analyze and Customize. As a result, data from yesterday may be delayed or unavailable in reports and dashboards. Our third-party vendor has identified the root cause of the issue and is actively working on a permanent fix. In the meantime, a workaround is in progress and showing positive signs of restoring data availability. We will provide another update as soon as more information becomes available. We apologize for the disruption and appreciate your patience.
- monitoring Sep 18, 2026, 01:57 PM UTC
ABC’s third-party vendor successfully implemented a fix, and data synchronization for Insights Analyze and Insights Customize is now in progress. Previously delayed data may take additional time to become available while processing completes. The current estimated time for full data availability is 2:00 PM Central Time. Our teams continue to monitor the environment while data synchronization completes. We will provide another update once complete. Thank you for your patience.
- resolved Sep 18, 2026, 07:56 PM UTC
This incident has been resolved.
Minor September 16, 2026 ABC Fitness has detected an issue with Delay in DRDR Reports and are Resolved 47m Insights Analyze, Insights Customize
Started Sep 16, 2026, 03:09 PM UTC· resolved Sep 16, 2026, 03:56 PM UTC
- investigating Sep 16, 2026, 03:09 PM UTC
We are investigating reports of billing information not being displayed in DRDR reports for a subset of users. Our engineering teams are actively investigating and working toward resolution. We will provide additional updates as more information becomes available. Thank you for your patience.
- investigating Sep 16, 2026, 03:14 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 16, 2026, 03:32 PM UTC
We have identified and addressed the issue impacting data availability in DRDR reports. Data processing has completed successfully, and report data is now available as expected. Our teams are actively monitoring the environment to ensure continued stability and will provide further updates if needed. We appreciate your patience as we validate the fix.
- resolved Sep 16, 2026, 03:56 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting DRDR reporting data has been resolved. The affected data pipeline was successfully reprocessed, and validation confirms that the expected data is now available. All services are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10900]
Minor August 28, 2026 ABC Fitness has detected an issue with Trainerize and are Monitoring 1h 52m Mobile app, Web APP
Started Aug 28, 2026, 02:50 PM UTC· resolved Aug 28, 2026, 04:42 PM UTC
- investigating Aug 28, 2026, 02:50 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Aug 28, 2026, 04:22 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Aug 28, 2026, 04:42 PM UTC
Dear Valued Customers, The issue affecting workout details in Trainerize, including sets, reps, and exercise statistics, has been resolved. Workout information is now saving and displaying correctly across web and mobile platforms. Workout completion was not impacted. However, workout statistics entered between approximately 9:00 PM PT on August 27 and 8:50 AM PT on August 28 may not have been saved and cannot be automatically recovered. Missing details can be manually re-entered by editing the completed workout. We apologize for the inconvenience and appreciate your patience. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10861
Major August 26, 2026 ABC Fitness has detected an issue and are Investigating 35m Membership and Operations, Enterprise API Services, MICO, Point of Sale System
Started Aug 26, 2026, 12:11 PM UTC· resolved Aug 26, 2026, 12:47 PM UTC
- investigating Aug 26, 2026, 12:11 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Aug 26, 2026, 12:17 PM UTC
We are investigating an issue affecting payment services within our applications and API calls. Customers may experience errors or delays when attempting to process payments. Our teams are actively working to identify the cause and restore normal service. We will provide additional updates as more information becomes available.
- monitoring Aug 26, 2026, 12:24 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Aug 26, 2026, 12:47 PM UTC
Dear Valued Customers, The issue affecting payment services in our applications and API calls has been resolved. Payment processing is operating normally, and our teams will continue to monitor the services. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 6:40 AM Central Time End: 7:17 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10858
Minor July 24, 2026 ABC Fitness Detected a Point of Sale (POS) Service Degradation Related to a Third-Party Provider(Resolved) 28m Point of Sale System
Started Jul 24, 2026, 12:59 PM UTC· resolved Jul 24, 2026, 01:28 PM UTC
- identified Jul 24, 2026, 12:59 PM UTC
ABC Fitness has identified a third-party provider issue impacting POS services. Some customers may experience transaction processing delays or intermittent failures. We are monitoring the situation and will continue to provide updates as new information becomes available.
- resolved Jul 24, 2026, 01:28 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10800]
Major July 23, 2026 3rd Party Vendor Outage Impacting ABC Fitness Services. 6h 38m Point of Sale System, Insights Analyze, Insights Customize
Started Jul 23, 2026, 03:43 PM UTC· resolved Jul 23, 2026, 10:21 PM UTC
- investigating Jul 23, 2026, 03:43 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Jul 23, 2026, 03:45 PM UTC
Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.
- identified Jul 23, 2026, 04:04 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 23, 2026, 04:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 23, 2026, 04:07 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 23, 2026, 04:29 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 23, 2026, 04:38 PM UTC
POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.
- monitoring Jul 23, 2026, 04:38 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 04:52 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 06:42 PM UTC
A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jul 23, 2026, 10:21 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Point of Sale System: Reference number: ACC-[10793] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 10:48 AM Central Time Insights Analyze, Insights Customize: Reference number: ACC-[10792] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 1:27 PM Central Time Thank you for your continued support. ABC Fitness Solutions
Critical July 1, 2026 ABC Fitness has detected an issue with Mico 1h 5m MICO
Started Jul 01, 2026, 08:22 PM UTC· resolved Jul 01, 2026, 09:27 PM UTC
- investigating Jul 01, 2026, 08:22 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Jul 01, 2026, 08:23 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 01, 2026, 09:09 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jul 01, 2026, 09:27 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 1:21 PM Central Time End: 3:50 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10746]
Major June 27, 2026 ABC Fitness has detected an issue with OBC and Mico are Resolved 45m Enterprise API Services, MICO, Online Business Center (OBC)
Started Jun 27, 2026, 12:21 AM UTC· resolved Jun 27, 2026, 01:06 AM UTC
- investigating Jun 27, 2026, 12:21 AM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the applications listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Jun 27, 2026, 12:47 AM UTC
A fix has been implemented, and our teams are currently monitoring the applications to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jun 27, 2026, 01:06 AM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10729]
Major June 24, 2026 ABC Fitness has detected an issue with Ignite Enterprise API's and MICO and are Resolved 6h 13m Enterprise API Services, MICO, Online Business Center (OBC)
Started Jun 24, 2026, 06:48 AM UTC· resolved Jun 24, 2026, 01:02 PM UTC
- investigating Jun 24, 2026, 06:48 AM UTC
ABC Fitness is actively conducting emergency maintenance to restore full functionality impacting Enterprise API’s and MICO. We will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Jun 24, 2026, 07:59 AM UTC
Our teams continue to investigate the identified issue affecting the application(s) listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.
- identified Jun 24, 2026, 11:44 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 24, 2026, 01:02 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 12:28 AM Central Time End: 07:22 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10718
Major June 18, 2026 ABC Fitness has detected an issue with Trainerize and has now been resolved 6h 17m Mobile app, Web APP, API Services, Engagement
Started Jun 18, 2026, 03:27 PM UTC· resolved Jun 18, 2026, 09:45 PM UTC
- investigating Jun 18, 2026, 03:27 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Jun 18, 2026, 03:36 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jun 18, 2026, 09:45 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions
Major June 18, 2026 ABC Fitness has detected an issue with Trainerize and are Investigating 48m Mobile app, Web APP, API Services, Engagement
Started Jun 18, 2026, 09:15 AM UTC· resolved Jun 18, 2026, 10:03 AM UTC
- investigating Jun 18, 2026, 09:15 AM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Jun 18, 2026, 09:32 AM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jun 18, 2026, 10:03 AM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 3:40 AM Central Time End: 4:41 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10699]
Minor June 18, 2026 Service Disruption - Web & Mobile App 20m trainerize web users, trainerize mobile users
Started Jun 18, 2026, 02:09 AM UTC· resolved Jun 18, 2026, 02:29 AM UTC
- identified Jun 18, 2026, 02:09 AM UTC
Hi everyone, we're aware of an issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app. Our team is actively investigating and will provide an update shortly. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.
- monitoring Jun 18, 2026, 02:19 AM UTC
Our team has identified the issue causing the inability to login and have implemented a fix. We are continuing to monitor before resolving the incident. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.
- resolved Jun 18, 2026, 02:29 AM UTC
The issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].
Major June 18, 2026 ABC Fitness has detected an issue with Trainerize and Ignite Engagement are Resolved 41m Mobile app, Web APP, API Services, Engagement
Started Jun 18, 2026, 01:48 AM UTC· resolved Jun 18, 2026, 02:29 AM UTC
- investigating Jun 18, 2026, 01:48 AM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Jun 18, 2026, 02:16 AM UTC
A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite Engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jun 18, 2026, 02:29 AM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize and Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [08:15 PM] Central Time End: [09:06 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10698]
Major June 16, 2026 ABC Fitness has detected an issue with Trainerize & Ignite Engagement and are Resolved 1h 19m Mobile app, Web APP, API Services, Engagement
Started Jun 16, 2026, 10:34 AM UTC· resolved Jun 16, 2026, 11:54 AM UTC
- investigating Jun 16, 2026, 10:34 AM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Jun 16, 2026, 10:43 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 16, 2026, 11:38 AM UTC
A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jun 16, 2026, 11:54 AM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [05:00 AM] Central Time End: [06:34 AM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10691]
Critical June 15, 2026 Service Disruption — Web & Mobile App 6h 8m trainerize web users, trainerize mobile users, API
Started Jun 15, 2026, 04:59 PM UTC· resolved Jun 15, 2026, 11:08 PM UTC
- investigating Jun 15, 2026, 04:59 PM UTC
Hi everyone, We're currently experiencing a service disruption affecting our web and mobile apps. Our team is actively investigating and working to restore full service as quickly as possible. We apologize for the impact this may be causing. Thank you for your patience.
- identified Jun 15, 2026, 07:27 PM UTC
Our team has identified the issue causing the inability to login and are actively implementing a fix. We appreciate your patience and will provide another update as soon as we have more information. Thank you for your understanding and support.
- identified Jun 15, 2026, 09:40 PM UTC
We are continuing to make progress on resolving the login issue. Our team has identified the root cause and is actively working to complete the fix. We do not yet have a confirmed ETA for resolution, but we will share an update here as soon as more information or a timeline becomes available. Thank you for your continued patience and understanding.
- resolved Jun 15, 2026, 11:08 PM UTC
Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. Trainerize Team
Major June 15, 2026 ABC Fitness has detected an issue with Trainerize and are Identified 6h 6m Mobile app, Web APP, Engagement
Started Jun 15, 2026, 04:54 PM UTC· resolved Jun 15, 2026, 11:00 PM UTC
- investigating Jun 15, 2026, 04:54 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Jun 15, 2026, 05:14 PM UTC
Our technical teams have identified the source of the issue affecting the application. Currently, the impact is limited to Mobile App & Web App within the application. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.
- identified Jun 15, 2026, 05:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 15, 2026, 11:00 PM UTC
Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10689
Major June 9, 2026 ABC Fitness has detected an issue with Degraded POS Transactions via TSYS (iSeries Impact) and are resolved 2h 18m DataTrak Billing System (Legacy)
Started Jun 09, 2026, 07:30 PM UTC· resolved Jun 09, 2026, 09:48 PM UTC
- investigating Jun 09, 2026, 07:30 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Jun 09, 2026, 07:41 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 09, 2026, 08:28 PM UTC
As of now system is stable and we are closely monitoring the system We appreciate your patience during the issue.
- resolved Jun 09, 2026, 09:48 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10682]
Major June 4, 2026 ABC Fitness has detected an issue accessing Legacy billing data (Iseries) and are resolved 58m DataTrak Billing System (Legacy)
Started Jun 04, 2026, 12:32 PM UTC· resolved Jun 04, 2026, 01:30 PM UTC
- investigating Jun 04, 2026, 12:32 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Jun 04, 2026, 12:39 PM UTC
The impacted application has been updated from Commerce to Legacy Billing. The issue was isolated to Legacy Billing, and Commerce services were not impacted by this event. We apologize for any confusion caused by the initial communication and appreciate your understanding.
- monitoring Jun 04, 2026, 12:53 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jun 04, 2026, 01:30 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10667
Minor June 3, 2026 ABC Fitness has detected an issue with agreement processing and are Investigating 40m Membership and Operations
Started Jun 03, 2026, 12:48 AM UTC· resolved Jun 03, 2026, 01:29 AM UTC
- investigating Jun 03, 2026, 12:48 AM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Jun 03, 2026, 01:10 AM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jun 03, 2026, 01:29 AM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10660]
Major May 25, 2026 Service Restored - Web and Mobile Apps 21m trainerize web users, trainerize mobile users
Started May 25, 2026, 05:20 PM UTC· resolved May 25, 2026, 05:42 PM UTC
- investigating May 25, 2026, 05:20 PM UTC
We're currently experiencing a service interruption on the ABC Trainerize web and mobile app. Our team is actively investigating and will provide a resolution as soon as possible. We apologize for any inconvenience.
- monitoring May 25, 2026, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 25, 2026, 05:42 PM UTC
The service interruption impacting ABC Trainerize web and mobile applications has been resolved. Our teams implemented a fix and verified all affected systems have been fully restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact Support. Thank you, ABC Trainerize Team