Trainerize incident
ABC Fitness detected an issue Impacting Data Availability and are Resolved
Resolved after 1 day 8 hours, affecting Insights Analyze and Insights Customize, on September 17, 2026.
ABC’s third-party vendor successfully implemented a fix, and data synchronization for Insights Analyze and Insights Customize is now in progress. Previously delayed data may take additional time to become available while processing completes. The current estimated time for full data availability is 2:00 PM Central Time. Our teams continue to monitor the environment while data synchronization completes. We will provide another update once complete. Thank you for your patience.
Affected components
Update timeline
- investigating Sep 17, 2026, 10:58 AM UTC
We have identified an issue impacting data processing and availability. Clients may experience delayed or partial data in reports and dashboards. Our teams are actively investigating and working to restore normal data processing. Further updates will be provided as they become available. Thank you for your patience.
- identified Sep 17, 2026, 02:11 PM UTC
ABC support teams continue to investigate an issue affecting data processing for the Insights Analyze and Customize. As a result, data from yesterday may be delayed or unavailable in reports and dashboards. Our teams are actively working with our third-party vendor to restore data availability as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for the disruption and appreciate your patience.
- identified Sep 18, 2026, 01:57 AM UTC
ABC support teams continue to investigate an issue affecting data processing for Insights Analyze and Customize. As a result, data from yesterday may be delayed or unavailable in reports and dashboards. Our third-party vendor has identified the root cause of the issue and is actively working on a permanent fix. In the meantime, a workaround is in progress and showing positive signs of restoring data availability. We will provide another update as soon as more information becomes available. We apologize for the disruption and appreciate your patience.
- monitoring Sep 18, 2026, 01:57 PM UTC
ABC’s third-party vendor successfully implemented a fix, and data synchronization for Insights Analyze and Insights Customize is now in progress. Previously delayed data may take additional time to become available while processing completes. The current estimated time for full data availability is 2:00 PM Central Time. Our teams continue to monitor the environment while data synchronization completes. We will provide another update once complete. Thank you for your patience.
- resolved Sep 18, 2026, 07:56 PM UTC
This incident has been resolved.
Your product runs on more than Trainerize
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services