Resolved after 7 days 2 hours, affecting Mindbody Payment Processing, on September 1, 2026.
We have confirmed with the Mindbody Payments processor that the frequency of SEPA payment failures has continued to decrease. Users who have received a failed SEPA payment with the error code "bank_account_restricted" for a customer who succeeded previously may try to reprocess the payment. Thank you for your patience.
Affected components
Update timeline
- monitoring Sep 01, 2026, 08:37 PM UTC
We have identified an issue with a third-party upstream provider impacting Mindbody Payments. A subset of customers using the Mindbody Payments processor in the European Union may experience increased failures for SEPA Direct Debit payments with the error code "bank_account_restricted". If you receive a failed SEPA payment for a customer who succeeded previously, you may try to reprocess the payment. We will provide an update as more information becomes available. Thank you for your patience.
- monitoring Sep 02, 2026, 08:42 PM UTC
We are continuing to monitor the issue with SEPA Direct Debit payment failures. There has been a decrease in the frequency of the payment failures, but the processor will continue to work with their banking partner to ensure that the problem is resolved. Thank you for your patience. We will provide an update as more information becomes available.
- resolved Sep 08, 2026, 11:07 PM UTC
We have confirmed with the Mindbody Payments processor that the frequency of SEPA payment failures has continued to decrease. Users who have received a failed SEPA payment with the error code "bank_account_restricted" for a customer who succeeded previously may try to reprocess the payment. Thank you for your patience.
Your product runs on more than MINDBODY
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services