Resolved after 19 minutes, affecting Mobile Apps and Web site and 1 more, on December 5, 2025.
CDN-related issues have been resolved and the Mercari platform is now operational. Our engineering team will continue to monitor system performance to ensure full stability.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Dec 05, 2025, 09:11 AM UTC
We are currently investigating a service-wide outage affecting the Mercari platform. Our engineering team is urgently working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.
- investigating Dec 05, 2025, 09:14 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 09:20 AM UTC
CDN-related issues have been resolved and the Mercari platform is now operational. Our engineering team will continue to monitor system performance to ensure full stability.
- resolved Dec 05, 2025, 09:30 AM UTC
This incident has been resolved.
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