Mercari incident
Some (0.2%) of iOS App customers can't access Help Center
Minor Vendor's status page →
Resolved after 1 day 1 hour, affecting Customer Service, on October 19, 2026.
For the customers who can't access our Help Center please contact us via email [email protected]. We apologize for the inconvenience
Affected components
Customer Service
Update timeline
- investigating Oct 19, 2026, 09:57 PM UTC
For the customers who can't access our Help Center please contact us via email [email protected]. We apologize for the inconvenience
- resolved Oct 20, 2026, 11:50 PM UTC
This incident has been resolved.
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