Is Mercari down?
Last checked 2m agoNo incidents right now.
Mercari is operational right now. Last checked 2m ago; the most recent incident resolved 8d ago.
Real-time Mercari status, recent outages, and incident history: pulled directly from Mercari's official status page at status.mercari.com every 5 minutes. Pingoru tracks 10 Mercari services and has captured 10 incidents in the last 90 days (98.33% uptime). Get email, Slack, Discord, or webhook alerts the moment Mercari reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Payouts
Timeline · 2 updates
- monitoring · Oct 23, 2026, 08:52 PM UTC
Some Instant Pay withdrawals made since October 21 may still show as "requested" or show an incorrect status in the app. We are checking each affected payout with our payment provider and will update every affected account. We will post another update here once we have confirmed the results. If you have questions about a specific payout, please contact our Help Center. We apologize for the inconvenience.
- resolved · Oct 24, 2026, 04:53 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Mobile AppsWeb siteListingPurchasingShippingRatingPayoutsVerificationCustomer ServiceSearch
Timeline · 2 updates
- investigating · Oct 21, 2026, 04:35 PM UTC
We are addressing a security vulnerability in third-party software and may temporarily pause the Mercari app and website to install an update. Our services remain available at this time. No unauthorized access or information leaks related to this matter have been confirmed. We will post a follow-up with timing and details as we learn more. We apologize for any inconvenience and appreciate your patience.
- resolved · Oct 21, 2026, 05:39 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Customer Service
Timeline · 2 updates
- investigating · Oct 19, 2026, 09:57 PM UTC
For the customers who can't access our Help Center please contact us via email [email protected]. We apologize for the inconvenience
- resolved · Oct 20, 2026, 11:50 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Customer Service
Timeline · 2 updates
- investigating · Sep 20, 2026, 07:18 PM UTC
Some support requests may not go through right now. We're working on restoring full access and will post an update here once it's available.
- resolved · Sep 29, 2026, 05:20 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Shipping
Timeline · 2 updates
- monitoring · Sep 11, 2026, 05:13 AM UTC
USPS is having issues generating QR Code. They are actively investigating. Labels can still be printed while the QR Code is inactive.
- resolved · Sep 30, 2026, 05:36 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Mercari outage history
5 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Mercari outage history →Or sign up free to get alerts when Mercari breaks · 10 free monitors · No credit card
Incident record
Since April 2026 · Statuspage by Atlassian · 10 components checked every 5 minutesThe longest incident in the last year, Shipping Service Disruption: Eastern and Central U.S on March 17, 2026, ran for 105 days. 11 maintenance windows announced in the same period.
Most affected components, last 12 months
- Shipping14
- Customer Service8
- Listing4
- Mobile Apps4
- Payouts4
Latest incidents
- Some Instant Pay payouts may be delayed or show an incorrect status
Some Instant Pay withdrawals made since October 21 may still show as "requested" or show an incorrect status in the app. We are checking each affected payout…
- Possible temporary maintenance on Mercari
We are addressing a security vulnerability in third-party software and may temporarily pause the Mercari app and website to install an update. Our services…
- Some (0.2%) of iOS App customers can't access Help Center
For the customers who can't access our Help Center please contact us via email [email protected]. We apologize for the inconvenience
- Started Oct 23, 2026, 08:52 PM UTC · Resolved Oct 24, 2026, 04:53 AM UTC · 8h 1m
- Started Oct 21, 2026, 04:35 PM UTC · Resolved Oct 21, 2026, 05:39 PM UTC · 1h 4m
- Started Oct 19, 2026, 09:57 PM UTC · Resolved Oct 20, 2026, 11:50 PM UTC · 1d 1h
- Started Sep 20, 2026, 07:18 PM UTC · Resolved Sep 29, 2026, 05:20 PM UTC · 8d 22h
- USPS Shipping Label & QR Code Issue ResolvedStarted Sep 11, 2026, 05:13 AM UTC · Resolved Sep 30, 2026, 05:36 AM UTC · 19d
- Started Aug 23, 2026, 03:55 AM UTC · Resolved Sep 11, 2026, 05:14 AM UTC · 19d 1h
- Started Aug 15, 2026, 01:24 AM UTC · Resolved Aug 17, 2026, 04:52 PM UTC · 2d 15h
- USPS Label Issue ResolvedStarted Aug 14, 2026, 11:55 PM UTC · Resolved Aug 18, 2026, 04:37 PM UTC · 3d 16h