Is Mercari down?

Last checked 10m ago
Current status
Mercari has degraded performance

Active incident: USPS Shipping Label & QR Code Issue

Official status page: https://status.mercari.com · Polled every 5 minutes · 10 components tracked

Mercari is reporting degraded performance right now (last checked 10m ago). Services are up but slower or partially failing.

Real-time Mercari status, recent outages, and incident history — pulled directly from Mercari's official status page at https://status.mercari.com every 5 minutes. Pingoru tracks 10 Mercari services and has captured 11 incidents in the last 90 days (98.22% uptime). Get email, Slack, Discord, or webhook alerts the moment Mercari reports a new incident — free for 5 monitors, no credit card.

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Mercari uptime 98.22% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 3d 4h
    Started Sep 11, 2026, 05:13 AM UTC
    Shipping
    Timeline · 1 update
    • monitoring · Sep 11, 2026, 05:13 AM UTC

      USPS is having issues generating QR Code. They are actively investigating. Labels can still be printed while the QR Code is inactive.

    Latest: USPS is having issues generating QR Code. They are actively investigating. Labels can still be printed while the QR Code is inactive.

Recent outages & incidents

Past 90 days
  1. Resolved 19d 1h
    Started Aug 23, 2026, 03:55 AM UTC · Resolved Sep 11, 2026, 05:14 AM UTC
    Shipping
    Timeline · 2 updates
    • investigating · Aug 23, 2026, 03:55 AM UTC

      What's happening Fraudsters are increasingly attacking USPS by creating counterfeit, unpaid shipping labels — a scheme known as Mailer ID (MID) fraud. This is a growing industry-wide USPS issue affecting all shipping platforms, not specific to us or your account security. As a result, some customers may see tracking updates showing delivery to an unfamiliar address. In most cases, your package will still arrive as expected. What to do - If your tracking shows an incorrect delivery address, please contact Customer Support. - If you were charged a clearly incorrect shipping adjustment, please contact us as well. Thank you for your patience.

    • resolved · Sep 11, 2026, 05:14 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 2d 15h
    Started Aug 15, 2026, 01:24 AM UTC · Resolved Aug 17, 2026, 04:52 PM UTC
    Listing
    Timeline · 2 updates
    • identified · Aug 15, 2026, 01:24 AM UTC

      Item view counts and other seller metrics are not updating. This affects the Seller Dashboard as well as the view counts shown for each item on My listings(web) and the Selling page (app). The numbers you see may be from a previous day. This affects the display of these numbers only. Your listings, orders, and shipping are not affected, and click and like counts are still updating. No data has been lost. Views and other metrics continue to be recorded and will appear once updates resume. We are working to restore normal data updates and will post an update here.

    • resolved · Aug 17, 2026, 04:52 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 3d 16h
    Started Aug 14, 2026, 11:55 PM UTC · Resolved Aug 18, 2026, 04:37 PM UTC
    Shipping
    Timeline · 2 updates
    • monitoring · Aug 14, 2026, 11:55 PM UTC

      We are aware that some sellers experienced USPS rejecting Mercari prepaid shipping labels as "unpaid postage" earlier today (August 14). This is a USPS-side issue. USPS has applied a temporary fix, if your label wasrejected, please try dropping off your package again. It should now be accepted. We are continuing to monitor the situation and will update this page as we learn more.

    • resolved · Aug 18, 2026, 04:37 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 2d 23h
    Started Aug 14, 2026, 05:59 PM UTC · Resolved Aug 17, 2026, 05:08 PM UTC
    Customer Service
    Timeline · 2 updates
    • identified · Aug 14, 2026, 05:59 PM UTC

      Delays in Customer Support Response Due to High Volume Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

    • resolved · Aug 17, 2026, 05:08 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 2h 20m
    Started Aug 14, 2026, 12:47 AM UTC · Resolved Aug 14, 2026, 03:07 AM UTC
    Customer Service
    Timeline · 2 updates
    • monitoring · Aug 14, 2026, 12:47 AM UTC

      We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

    • resolved · Aug 14, 2026, 03:07 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Mercari outage history

6 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Mercari outage history →

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Outage history

Past 90 days · 11 incidents View full outage history →